Blinking Power Light on Panasonic

[rahulsnh]

Last night my Panny 50V20D did not power on. It is 1 year 15 days old i.e. running in extended warranty period. Information on internet about this problem is very scary.

Few things that I've tried and has not worked:
1. Changed power source.
2. Left it off the whole night and powered on.

Has anyone else faced this issue and resolved it without undergoing too much trouble.

 

[Kittu]

Did you look at this link?

Panasonic Plasmas Shutting Down ? Power Light Blinking Chart & Discussion Thread

You should report to panasonic immediately. You are under extended warranty so worst case panasonic will give you a replacement if the issue persists to be in the panel. But I hope it is something minor.

 

[rahulsnh]

Yes, kept reading about these things almost the whole night ... when such a costly gear goes like that nightmare strikes!

I called Panasonic customer care. Their personnel are visiting my place tomorrow morning. I'll keep this post apprised.

There was no power fluctuation as such and Kittu, you know that I've a stabilizer and UPS feeding the power. Jeez, I'm feeling lucky! :sad:

 

[rahulsnh]

They came, they opened, they tested, they left. Before leaving they told that "scan board" is burnt and that they will have to replace it. They told that it should take 3 to 4 days to get a replacement which comes from Chennai, unless they have to import it.

 

[rahulsnh]

On 13th evening my Tv got fixed. It was quite an hassle. Here are takeaways:

1. Panasonic call center should not be used beyond booking the complaint. They have no idea of what is happening to the compliant and are an utter waste of time. They make a whole lot of false promises and handle lack of knowledge with bluffs and white lies.

2. Get the number of personnel who visits your place for first inspection which will happen within few hours of booking the complaint. From that personnel also get the address and numbers of his office (in specific case get name and mobile number of his "boss"). His boss will know precise status of complaint.

3. After inspection the call will go for approval to local Panasonic branch. In my case an idiot named Nagraj handled it. Mr. Nagraj called me stating that since it was a repeat problem for the serial number, he will not order the part. He was wrong and after I proved that he had a field job with me. I just hope that he learnt his lesson and that he will not behave the same with any other customer again, at least not in that kind of language. Threat of facebook and blog can straighten such twisted men esp during festival season.

4. Once the spare part is ordered. You will have to wait out the transit period - in my case Chennai to Bangalore. If you're in touch with the "boss", you will get updates on demand.

5. Once the part arrives it usually is a quick fix - my part arrived at 3PM and TV was up and running by 6PM.

Last but not least I must say that I've been very lucky to have 2 year extended warranty because my purchase date was 24th Sept 2011, the problem surfaced on 7th Oct 2012 and fixed on 13th Oct 2012.

 

[etios]

Its a well known fact that Panasonic has very bad after sales service in India, you faced problems in a big tier 1 city like bangalore, guess what will happen with customers in tier 2,tier 3 cities.

 

[just4kix]

...Last but not least I must say that I've been very lucky to have 2 year extended warranty because my purchase date was 24th Sept 2011, the problem surfaced on 7th Oct 2012 and fixed on 13th Oct 2012.

The 2 year extended warranty is on panel only and not the rest of the TV. But you are lucky to get the circuit board fixed in any case at no charge.

 

[rahulsnh]

I had the same concern but it was never broached by Panasonic personnel. The extended warranty card does not have any such limitations mentioned. A friend in Mumbai got his power board replaced in 9th months of 3rd year so people do get that support from Panasonic.

In many Western countries Panasonic is known to give 5 years warranty in festive offer periods. I wonder why it is less in India.

 

[adder]

In many Western countries Panasonic is known to give 5 years warranty in festive offer periods. I wonder why it is less in India.

Its not just panasonic but many other manufacturers give 5 years warranty.I guess due to poor power conditions in india tv manufactures give usually just 1 year warranty.
Even in cameras lenses Tamron gives 6 years warranty in the USA ,but in india its just 2 years.