Hello Fellow AV Enthusiasts. I have a pretty bad experience from one of the online seller who sold me a defective Denon AVR. The moment i opened and powered on this brand new one, i see a message on the lcd that “Thermal protection is enabled” and it switches off. When i called up their customer care, they suggested me to try factory reset which didn’t solve the issue. From then on, i am struggling to get the product replaced from them which is my genuine ask but they are not responding. I feel cheated and helpless. Can some one suggest me how can i go about it? Its been 2 months i bought this one and still waiting for a solution from their side.
Defective AVR received from an online seller
- Thread starter Chand_R
- Start date
reignofchaos
Well-Known Member
Where did you buy it from? Seems like you were scammed.
sud98
Well-Known Member
What was the website you bought it from? Is it a genuine one?
Did you check with the Denon Distributor? Also, file a complaint with Denon in the US support site.
Did you check with the Denon Distributor? Also, file a complaint with Denon in the US support site.
Hi.. i bought from Vplak
I bought from Vplak. No i didnt check with Distributor
Attachments
Unauthorized online selling of WHARFEDALE HiFi loudspeakers, AUDIOLAB electronics and certain other brands in India
Unauthorized online selling of WHARFEDALE HiFi loudspeakers, AUDIOLAB electronics and certain other brands in India.
www.hifivision.com
here mentioned vplak is unauthorized....
Are they unauthorised to sell Denon AVRs too?Unauthorized online selling of WHARFEDALE HiFi loudspeakers, AUDIOLAB electronics and certain other brands in India
Unauthorized online selling of WHARFEDALE HiFi loudspeakers, AUDIOLAB electronics and certain other brands in India.
here mentioned vplak is unauthorized....
may be ,there is a high chance that they are unauthorised for Denon too.. please check with Profx...
reignofchaos
Well-Known Member
They are a scam company. It was intentional on their part to send a broken AVR.
If you paid via credit card, raise a chargeback. Other than that, very little can be done.
D
Deleted member 104931
Guest
See the customer feedbacks on Quora about this online seller -not trust worthy at all. Refund,Replacement or customer care are not in their company policy.
anuragn
Active Member
Even Amazon and Flipkart are unauthorised according to this.
So is it suggested to buy such goods from local distributors any time?
. Thank you
I noticed them now only
. Thank you
Yelamanchili manohar
Well-Known Member
Hi chand.
We can understand how heart breaking this situation can be. Please try the suggested fixes in this link :
Denon Protection Mode Reset and Quick Fixes - BoomSpeaker
Denon receivers are great, no-frills budget devices that can automatically go to protection mode to prevent damage. When this happened, you need to know how to identify the Denon light of death and fix it. Keep reading for all the critical tips you need to resolve the issue and improve your...
boomspeaker.com
If it sorts it out well and good. Otherwise you will have to take it to a technician for fixing. I don't think it's big issue. So don't give up hope yet
.sud98
Well-Known Member
or a police complaint. Fraud should not go lightly
It is always better to check the respective brand portal to make sure the online seller is authorized.
If I remember Yamaha had a clause in the website that warranty will not be provided if purchased from unauthorized online sellers.
If I remember Yamaha had a clause in the website that warranty will not be provided if purchased from unauthorized online sellers.
sud98
Well-Known Member
I think there are two different problems
1. Fraud committed by the online seller - Consumer court or police complaint should be your options
2. Support for this product. Officially you wont get any. so look for unofficial support from people who service Denon products in Bangalore. I am sure there will be people. As official support is limited, so there would be others who may have availed service.
1. Fraud committed by the online seller - Consumer court or police complaint should be your options
2. Support for this product. Officially you wont get any. so look for unofficial support from people who service Denon products in Bangalore. I am sure there will be people. As official support is limited, so there would be others who may have availed service.
ajuvignesh
Well-Known Member
Even paid service won't be available with the service centre?
No,
the moment the official service center repairs it with a paid service ; you can file another case for charging for service during warranty period. So they won't touch it officially, Sr technician can always repair it Unofficially.
@OP really sad to hear that you have to go through such nonsense. Search for someone who can repair it.
spirovious
Well-Known Member
When I asked MZ-Marantz service center, they said they repair Denon too. So paid service may be possible.
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