Denafrips after-sale experience

[JaideepGiridhar]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

 

[jai1611]

I'd be surprised if Headphone Zone provides service for direct import Denafrips products. They have limited service staff and dont run seem to run service as a profit centre.

 

[reignofchaos]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

If bought in SG, you will probably have to send it back there to get things fixed.

 

[Miany]

Now that Vinshine has parted ways with Denafrips and Headphone Zone is the only point of contact for customers in India, does anyone here know if after-sale enquiries or product support is reliable? A friend of mine is considering bringing back a Terminator 15th from Singapore and is unsure about support.

Dont expect the same support as we used to get from Vinshine audio. I had not got any fruitful support from Denafrips technical support team regarding the firmware update on my Terminator. They will just respond to your email in a day or 2. Unlike Vinshine, they are not so keen on you getting your product working as advertised.