Denon Service Delay and no proper contact to talk directly

[Sarihaddu]

Hi everyone. I am Suresh. After struggling a lot and saving enough, I purchased Denon AVR S760H in 2022 October. Its subwoofer preouts stopped working. I travelled to service centre 350 km away and submitted it on 30th Aug. After 1 week, SC guy told motherboad fault and needs replacement. I have waited and when I called him today, 19th Sep, he is saying "Head office has no stock, I don't know when it will come to me, you call head office and tell them to send me motherboad". Does Denon really take so long to repair something in this day and age? What else can I do to elevate the issue to make them look into the matter?

Thanks.

 

[Phanindra]

Hi

Hi everyone. I am Suresh. After struggling a lot and saving enough, I purchased Denon AVR S760H in 2022 October. Its subwoofer preouts stopped working. I travelled to service centre 350 km away and submitted it on 30th Aug. After 1 week, SC guy told motherboad fault and needs replacement. I have waited and when I called him today, 19th Sep, he is saying "Head office has no stock, I don't know when it will come to me, you call head office and tell them to send me motherboad". Does Denon really take so long to repair something in this day and age? What else can I do to elevate the issue to make them look into the matter?

Thanks.

hi, how long they took to fix your issue. I have same problem and its been 3 weeks now

 

[Hari Iyer]

It seems current generation Denons are not of good quality. I have a Denon AVR-1604 since 2004 and till date there had been zero issues. This was purchased from US.

I had just a minor service issue last year because of accumulated dust and hair inside which caused protection ckt to turn on. Once i removed with vacuum cleaner it was OK and no issues past 6 months.

 

[fusebulb]

Denon has no service center in Mumbai, can you believe it..if there is then pls let me know, i am waiting for more than a year
to get my Amp fixed for Wifi and Bluetooth issues....Seller from Bangalore has switched off his phone does not pick up only

 

[israniamit]

Denon has no service center in Mumbai, can you believe it..if there is then pls let me know, i am waiting for more than a year
to get my Amp fixed for Wifi and Bluetooth issues....Seller from Bangalore has switched off his phone does not pick up only

Profx had a centre at Atria mall, worli, pl check with them.

 

[fusebulb]

Profx had a centre at Atria mall, worli, pl check with them.

but that is a showroom, there is no authorized service center as such.

 

[jayantadak]

Denon's authorised serice center is in Andheri (atleast a year back).
Contact: 9819030759. Contact technician was Sandeep.

 

[fusebulb]

Denon's authorised serice center is in Andheri (atleast a year back).
Contact: 9819030759. Contact technician was Sandeep.

Thanks will Contact them and see how it goes