Extended warranty - Sony or ResQ?

[drvanc]

Hi,
Just yesterday i have purchased Sony 40R482B from Reliance Digital.
They told me the benefits of taking ResQ extended warranty; how it is better than Sony's warranty as it covers damages related to power fluctuations. I ended up buying ResQ for 2years at 5139 rupees (after 25% discount on ~6800 rupees).

Today after googling for customer feedback, i see tons of negative feedback. Couldnt find 1 single positive feedback for ResQ.
I then searched for Sony service feedback - i see that in some cases, Sony India has replied to the negative feedback posted online and taken care of the issue with the owner.
So i called up Reliance and fought with them. They finally agreed to refund the 5000 rupees.

I am planning to buy Sony's extended warranty for 2 years which is priced at 5000 rupees for 40" TV.

Before i buy Sony's extended warranty, i would like to hear from you guys - is it advisable to go for extended warranty from Sony?

As a new member here, i need your help/feedback. Thank you

 

[elangoas]

Hi,
Just yesterday i have purchased Sony 40R482B from Reliance Digital.
They told me the benefits of taking ResQ extended warranty; how it is better than Sony's warranty as it covers damages related to power fluctuations. I ended up buying ResQ for 2years at 5139 rupees (after 25% discount on ~6800 rupees).

Today after googling for customer feedback, i see tons of negative feedback. Couldnt find 1 single positive feedback for ResQ.
I then searched for Sony service feedback - i see that in some cases, Sony India has replied to the negative feedback posted online and taken care of the issue with the owner.
So i called up Reliance and fought with them. They finally agreed to refund the 5000 rupees.

I am planning to buy Sony's extended warranty for 2 years which is priced at 5000 rupees for 40" TV.

Before i buy Sony's extended warranty, i would like to hear from you guys - is it advisable to go for extended warranty from Sony?

As a new member here, i need your help/feedback. Thank you

Sony extended warranty is much better than ResQ service....

Yes plz... Go ahead with the extended warranty, you will get peace of mind for 3 yrs atleast...

I bought 2 yrs extended warranty for 7.5K for my 46 inch LCD TV 6 months back....

 

[drvanc]

Thanks. By the way Reliance guys were saying the below 2 benefits compared to Sony service:
1. damages due to power fluctuations included
2. replacement taking depreciation into account (if tv cannot be repaired)

Does Sony offer these? and another question i have - Is Panel covered in Sony's warranty?

 

[elangoas]

Thanks. By the way Reliance guys were saying the below 2 benefits compared to Sony service:
1. damages due to power fluctuations included
2. replacement taking depreciation into account (if tv cannot be repaired)

Does Sony offer these? and another question i have - Is Panel covered in Sony's warranty?

Damages due to power fluctuation may not be covered by Sony..But dont worry, it will not cost much to replace the electrical parts.....

Yes...Sony warranty will cover the panel.....

 

[madbullram]

Thanks. By the way Reliance guys were saying the below 2 benefits compared to Sony service:
1. damages due to power fluctuations included
2. replacement taking depreciation into account (if tv cannot be repaired)

Does Sony offer these? and another question i have - Is Panel covered in Sony's warranty?

they may offer, but will they "DO" is the million rupee question! and 99% I am sure they wont given some of the bad experience my friends have faced. Also, do you know if something goes wrong, they will service it not Sony trained guys, imagine your TV at the hands of a reliance technician! That thought itself is scary for me.

 

[sash]

I agree with posters above. I could go on and on, but what's the point? Just go with Sony warranty - they are capable of handling stuff and they do give a damn.
With Resq, you will be stuck with someone who knows next to nothing about what's happening and he'll turn tail the moment he realizes it is not of his competence. If this is the case with ACs, imagine what it must be with TV and other electronics!!
This is a no brainer - go with Sony warranty.