Onkyo S3400 - Problem (No Audio)

[sapphire903]

HI Friends,

I had bought Onkyo S3400 during the first half of 2011 and I used it for about two years, then I came to the US and it was unused for about 3 years, now I have it with me again in the US with a step up transformer.

It turns on perfectly fine, also plays sound as passthrough - either HDMI or Audio Out using Composite AV cable to TV - but if I try to use the receiver, it is not sending any sound to any of the speakers - to keep it simple I was just testing AM/FM signals - it was working fine with audio out to TV but as soon as I took the connection off, the sound went blank.

I have checked everything, all the setting seems to be fine, infact they were exactly the way I had left - I tried resetting the settings also.

I have seen some videos on Onkyo receivers having problems with HDMI board/DTS chip with soldering issues and so on and people are fixing with Heat Guns / Heat Sinks - I am not sure if HT-R390 would have the same issue?

Are there any troubleshooting steps that I should try ? Any help that will be greatly appreciated or me being in the US - I would just have to use that as a 25000 RS paperweight !

Thank you folks...

Cheers

 

[efernand1]

Hi

The built quality in certain AVRs is not upto standards and hence you see a lot of issues popping up after 2-3-4 years of use. AVR market nowadays is into stiff competition and new models are launched every 6-12 months.....bottom line cheap built quality which will indirectly force you for an upgrade....thats the line of business.

In US, spares are easily available and good technician will help to resolve the same if possible. Else a lot of pre owned stuff through ebay or amazon is available which you can select and save your time and efforts involved in getting the existing avr solved.

 

[raj_mj]

HI Friends,

I had bought Onkyo S3400 during the first half of 2011 and I used it for about two years, then I came to the US and it was unused for about 3 years, now I have it with me again in the US with a step up transformer.

It turns on perfectly fine, also plays sound as passthrough - either HDMI or Audio Out using Composite AV cable to TV - but if I try to use the receiver, it is not sending any sound to any of the speakers - to keep it simple I was just testing AM/FM signals - it was working fine with audio out to TV but as soon as I took the connection off, the sound went blank.

I have checked everything, all the setting seems to be fine, infact they were exactly the way I had left - I tried resetting the settings also.

I have seen some videos on Onkyo receivers having problems with HDMI board/DTS chip with soldering issues and so on and people are fixing with Heat Guns / Heat Sinks - I am not sure if HT-R390 would have the same issue?

Are there any troubleshooting steps that I should try ? Any help that will be greatly appreciated or me being in the US - I would just have to use that as a 25000 RS paperweight !

Thank you folks...

Cheers

Check speaker connections to be sure once again. Hope you did try turning volume all the way up. I know I had to crank the volume first time I hooked up the speakers to avr. If avr has initial setup menu go thru it once again.

 

[ItsMe]

Check and ensure its in zone A, and not in zone B/no zone. I faced similar issues once, and it was just due to the zone problem which you need to set using your remote

 

[sapphire903]

Check and ensure its in zone A, and not in zone B/no zone. I faced similar issues once, and it was just due to the zone problem which you need to set using your remote

Yes, already tried that multiple times, when I used Zone B once, I was able to get some noise, but that was just noise, not "sound" !

 

[sapphire903]

Check speaker connections to be sure once again. Hope you did try turning volume all the way up. I know I had to crank the volume first time I hooked up the speakers to avr. If avr has initial setup menu go thru it once again.

Yes, multiple times, also tried with just a pair of speakers, in another zone and so on.. no luck..

 

[sapphire903]

Hi

The built quality in certain AVRs is not upto standards and hence you see a lot of issues popping up after 2-3-4 years of use. AVR market nowadays is into stiff competition and new models are launched every 6-12 months.....bottom line cheap built quality which will indirectly force you for an upgrade....thats the line of business.

In US, spares are easily available and good technician will help to resolve the same if possible. Else a lot of pre owned stuff through ebay or amazon is available which you can select and save your time and efforts involved in getting the existing avr solved.

Fixing is not an issue, but getting to the cause is what is intimidating, only if I was a sound technician. If required, eventually I may buy a new one.. but I want to give a fair shot at trying to fix it.

 

[ItsMe]

Is there an option to reset, in your AVR menu? Also try the tuner to confirm its not an input source/HDMI issue

 

[sapphire903]

Is there an option to reset, in your AVR menu? Also try the tuner to confirm its not an input source/HDMI issue

Yes, I have reset, checked the input source etc. Infact, I tried playing the radio, the receiver does not send the sound to the speakers but if I do an audio out to TV radio plays through TV so the receiver seems to work, there is something wrong with the sound passing through to the speakers IMO. I have ordered a multimeter - will try to fiddle around with that if that is going to help in any way. As I said, my problem is how to go about a systematic troubleshooting here..

 

[ItsMe]

I am not an expert, so you will have to rely on someone better

However, as a last check - can you remove all connected speakers and check one by one? Just to ensure there is nothing short circuiting the amp

 

[sapphire903]

I am not an expert, so you will have to rely on someone better

However, as a last check - can you remove all connected speakers and check one by one? Just to ensure there is nothing short circuiting the amp

Yes, the weird part is, the test tones are working perfectly fine, each speaker channel is producing the sound, so the speakers are working, audio signals are working. The sound passes through the receiver if I use an "Audio Out", Video is played perfectly - the only problem is, the played audio is not able to play through the receiver to the speakers despite of speakers producing test tones via Level Cals

 

[MaSh]

Yes, the weird part is, the test tones are working perfectly fine, each speaker channel is producing the sound, so the speakers are working, audio signals are working. The sound passes through the receiver if I use an "Audio Out", Video is played perfectly - the only problem is, the played audio is not able to play through the receiver to the speakers despite of speakers producing test tones via Level Cals

That is a weird issue. Worst case, your amp section could be malfunctioning. However, before going there, try two things.

1. Clean your headphone socket, using an ear bud or something similar. Then Plug in a pair of headphones to check if there is any sound through them. Unplug and try to listen to the relay click. If it clicks, good, else, take it to the service center. Do this with moderate volumes, just incase the sound comes back on.

2. Run a full Audyssey setup after resetting your receiver.

MaSh

 

[efernand1]

Yes, the weird part is, the test tones are working perfectly fine, each speaker channel is producing the sound, so the speakers are working, audio signals are working. The sound passes through the receiver if I use an "Audio Out", Video is played perfectly - the only problem is, the played audio is not able to play through the receiver to the speakers despite of speakers producing test tones via Level Cals

Could be a pre amp circuit issue!

 

[Shanmugam]

Could be the common hdmi board issue in onkyo. Many videos are there to guide to heat the DTS chip.