PrimeVideo App 5.1 sound not working : Sony X90F

[Get2Ricky]

Not sure if this is right category to ask this so admins please feel free to move this thread to the right category please.

I recently got X90F (2 days ago), everything working great, its connected to my HTPC and stuff. Now thing is, i connected my TV and receiver with optic cable to get the sound of TVs inbuilt netflix and primevideo surround sound through my receiver. I read it before ordering amazon basic optic cable that it can play formats till DTS easily but when i tried playing Netflix, it detected the 5.1 sound and played it as Dolby Digital instead of Dolby Digital + that was getting through my HTPC windows Netflix app and for PrimeVideo its only playing PCM 2.1 even when PrimeVideo says its 5.1 .. I am not sure where am i going wrong? Please any suggestions/advice/ help is welcomed.

 

[hrishi8587]

Prime video supports 5.1 channel output only on Amazon fire TV stick.
Built in prime video app are usually mobile version app and hence dosent have 5.1 channel sound

 

[Get2Ricky]

Prime video supports 5.1 channel output only on Amazon fire TV stick.
Built in prime video app are usually mobile version app and hence dosent have 5.1 channel sound

Is this officially mentioned anywhere? I mean if it can play VISION why can't just 5.1 audio? **confused**

 

[Get2Ricky]

Prime video supports 5.1 channel output only on Amazon fire TV stick.
Built in prime video app are usually mobile version app and hence dosent have 5.1 channel sound

Amazon says it supports 5.1 audio on Sony TVs :


TVs & Blu-ray Players

Sony
HD, 4K Ultra HD & Android TV models

• Ad-supported channels No
• Streaming Video Quality: SD, HD, HDR and UHD for compatible Ultra HD TVs (2014 and newer models)
• Download Videos: No
• Purchase Videos: Yes
• Parental Controls: Yes
• Subtitles : Yes, on 2013/2014 or newer models
• Audio Descriptions: No
• Watchlist: Yes
• Auto Play: Yes
• 5.1 Audio: Yes
• Dolby Atmos: No
• Dolby Vision: No
• Live Streaming (e.g. Sporting Events): Yes, on 2014 Bravia, 2015 & 2016 SimpleSmart TVs, 2015 and newer Android TVs, and 2014-2017 Blu-ray Players
• Live ad support Yes, on 2014 Bravia, 2015 & 2016 SimpleSmart TVs, 2015 and newer Android TVs, and 2014-2017 Blu-ray Players
• Ad-supported channels Yes, on 2014 Bravia, 2015 & 2016 SimpleSmart TVs, 2015 and newer Android TVs, and 2014-2017 Blu-ray Players

 

[Nanu]

Try using with the ARC and HDMI,

"It is important to note that digital audio signals, such as 5.1/7.1 multi-channel PCM, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS-HD Master Audio, DTS:X, and Auro 3D Audio cannot be transferred via Digital Optical connections - These formats require HDMI connections. "

 

[Get2Ricky]

Try using with the ARC and HDMI,

"It is important to note that digital audio signals, such as 5.1/7.1 multi-channel PCM, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS-HD Master Audio, DTS:X, and Auro 3D Audio cannot be transferred via Digital Optical connections - These formats require HDMI connections. "

Yeah that's what i am planning to try tonight. =] Will test and revert. Thanks!

 

[ssf]

Amazon prime app on Sony x9000e supports 5.1 HDMI ARC to Receiver. I have been using this for quite a while now.

 

[Get2Ricky]

Tried with hdmi arc, now I am getting dolby digital plus with Netflix but still only 2.1 pcm with prime video . Help!

 

[Get2Ricky]

Amazon prime app on Sony x9000e supports 5.1 HDMI ARC to Receiver. I have been using this for quite a while now.

What am I doing wrong?

 

[Chaos]

What am I doing wrong?

Which HDMI cable are you using? Try a different one.

 

[tusharshukla1991]

Is there a sound setting inside Prime app? In firestick I have option to switch on and off dolby!

 

[ssf]

What am I doing wrong?

Am sorry, I don't know. There are no settings in the TV App for stereo / 5.1 etc, so by default it should work.

 

[vinothkumar]

Amazon Prime Video would output 5.1 from any SONY LED TVs connected through HDMI ARC. I am still using it and working like a charm.

 

[Yuvaraj_N]

In TVs audio out, when you choose 'optical + TV speakers' out, you get option to choose PCM or Dolby type. Since you've checked every other setting, probably can check this setting to make sure it's in Dolby Digital to get 5.1 (Though it doesn't explain how it's working fine for Netflix).

 

[Get2Ricky]

After trying everything, now amazon prime is playing 5.1 dolby digital plus BUT 4k/vision shows are the only ones which plays in pcm 2.1 only where was all other shows and movies are working really well in dolby digital plus 5.1.

 

[ssf]

See if there any vision updates for your AVR. Marantz recently released a Dolby Vision passthrough update for its older AVRs. Maybe, that will help.

 

[Get2Ricky]

See if there any vision updates for your AVR. Marantz recently released a Dolby Vision passthrough update for its older AVRs. Maybe, that will help.

My system is playing the video is Dolby Vision, just the problem is with Primevideo 4k shows are only working in 2.1 pcm audio. :/

 

[Get2Ricky]

Anyone??