Nairrk
Active Member
Earlier this week, Samsung started rolling out a software update to some of its soundbars, including Q800D, Q990D, and Q995D. It carried firmware version 1020. Well, people are now reporting that after installing the update, for which the brand didn't provide a changelog, their soundbar has stopped working.
According to people on Samsung’s Community forum and Reddit, once they installed the update, their soundbar’s display showed them the welcome message (“Hello“) and then the input source. However, their TV didn’t recognize the soundbar. As such, it changed the sound output to the inbuilt speakers.
When they tried to change the volume or turn the soundbar off using the remote to troubleshoot the issue, the soundbar didn’t respond. Using the buttons on the soundbar to control it didn’t work either. People also tried disconnecting the power cable and reconnecting it to solve the issue, but that also didn’t work. Sadly, that was the end of the road for them.
A few people went through different scenarios but the result was the same. The soundbar stopped responding and they weren’t able to play sound through it. When people contacted Samsung, the customer support didn’t have an answer for them. They were told that the issue has been forwarded to the warranty team and they were waiting for a response.
This issue is widespread and people are very disappointed that Samsung hasn’t provided them a solution yet. From what we could gather, the update has bricked these soundbars and Samsung will most probably have to replace them. We hope that the brand provides a solution to units that are and aren’t in the warranty as it is Samsung's fault.
sammobile
According to people on Samsung’s Community forum and Reddit, once they installed the update, their soundbar’s display showed them the welcome message (“Hello“) and then the input source. However, their TV didn’t recognize the soundbar. As such, it changed the sound output to the inbuilt speakers.
When they tried to change the volume or turn the soundbar off using the remote to troubleshoot the issue, the soundbar didn’t respond. Using the buttons on the soundbar to control it didn’t work either. People also tried disconnecting the power cable and reconnecting it to solve the issue, but that also didn’t work. Sadly, that was the end of the road for them.
A few people went through different scenarios but the result was the same. The soundbar stopped responding and they weren’t able to play sound through it. When people contacted Samsung, the customer support didn’t have an answer for them. They were told that the issue has been forwarded to the warranty team and they were waiting for a response.
This issue is widespread and people are very disappointed that Samsung hasn’t provided them a solution yet. From what we could gather, the update has bricked these soundbars and Samsung will most probably have to replace them. We hope that the brand provides a solution to units that are and aren’t in the warranty as it is Samsung's fault.
sammobile
