My brother uses this TT. Its a decent entry level TT. First, check if your stylus is ok, If it is, you need to run a check on the cabling to your amplifier. Start with checking the amp itself by interchanging the channels. If the low volume sound switches to the other channel, then the amp is ok, if not, its the amp. Usually this happens due to bad contact so check the amp input sockets for contact issues. You will then need to check the TT's cabling and plugs to the amp. If all this is ok, then check the wiring to the cartridge.