I am having a horrible experience with Blue dart courier service

[Kannan]

@Analogous I don't think there is any need to stress out. Just go to the closest hub tomorrow and they will surely give you full information. Millions of parcels are delivered across India daily after the online boom, so rest assured your's is safe. It is more an anxiety of an audiophile expectation in this case I guess

 

[Nagaraj S]

@Analogous I don't think there is any need to stress out. Just go to the closest hub tomorrow and they will surely give you full information. Millions of parcels are delivered across India daily after the online boom, so rest assured your's is safe. It is more an anxiety of an audiophile expectation in this case I guess

@Analogous, since you are in Bangalore, try calling their office in Cunningham Road. I think it’s one of their key locations in their delivery chain in Bangalore. It’s a good idea to emphasise on the importance of the package and request that it be delivered on priority. It had worked for me once. Another instance, I had also went down to their nearest sort/dispatch center at Kalyan Nagar and collected the package (a Blaupunkt car amp) myself. This was a decade ago and sadly their service hasn’t improved even by a tiny fraction. And answers that you might firmly demand but rightly so from BluDart on the delay in delivery will be met with a lifeless “Consignee not available” answer.

 

[Nitin K]

No wonder they are called Blue Dart. They do give you a lot of Blues...

 

[Analogous]

After registering a complaint on email yesterday the status now shows “out for delivery “
So, hopefully…
Thanks for all the suggestions, commiserations and support.

 

[Analogous]

@Analogous, since you are in Bangalore, try calling their office in Cunningham Road. I think it’s one of their key locations in their delivery chain in Bangalore. It’s a good idea to emphasise on the importance of the package and request that it be delivered on priority. It had worked for me once. Another instance, I had also went down to their nearest sort/dispatch center at Kalyan Nagar and collected the package (a Blaupunkt car amp) myself. This was a decade ago and sadly their service hasn’t improved even by a tiny fraction. And answers that you might firmly demand but rightly so from BluDart on the delay in delivery will be met with a lifeless “Consignee not available” answer.

None of their offices or delivery hubs seen online has a phone number
Their helpline-18602331234 is not working. So no help.

Zen Kōan for this situation: When you let go of direction, where does the journey take you?

 

[firearm12]

None of their offices or delivery hubs seen online has a phone number

This is typical of all courier services. You need to visit nearest branch. But if it's out for delivery just keep your fingers crossed

 

[Analogous]

Update: The delivery happened (I feel like a new parent !)
Thanks again, all who responded here

 

[firearm12]

Update: The delivery happened (I feel like a new parent !)
Thanks again, all who responded here

or feeling like a kid waiting for his new toy.

 

[Analogous]

The uncertainty of getting the toy was unsettling. But now it’s suddenly a beautiful day progressing to a lovely evening

 

[powerslave]

I am feeling a bit frustrated.
I was supposed to receive a parcel with speakers (don’t ask which etc please) three days ago.
I have not received it yet.
Given the special days of Ugadi and Id I was prepared for delays.
On tracking I was amazed to find it marked “consignee not available “ again today. A lie, but this did not cause as much distress as trying to get a phone number for the company. I sent an email to the customer care but I am sure they have thousands of emails to respond. No reply so far.
I Tried several times to call 1860 023 31 23 which is supposed to be their helpline/ customer service contact; Number does not exist it says.
So, non delivery, false declaration that I was not available, no response to emails and a helpline number that does not work.
I am sitting here in Limbo waiting for my precious speakers to arrive safely and I have no idea what’s going on.
Now you know why I rant.

Non accountability for poor service is something that seems to be expected and even accepted, sadly in the public sector, (with a few exceptions).
We have been conditioned to believe the private sector is the answer to our prayers, albeit at extra cost.
But is this true?

Happened with me recently that too with a rather huge pair of speakers from AD. I had to escalate things to the AD and asked them to push some buttons to expedite the delivery, it took 2-3 days for me to get the delivery after the package landed in Bengaluru. If the parcel is not too big, offer them to pick it from their hub/delivery station.

 

[Hari Iyer]

IME with development of technology all courier services are now from previously good to now worst.

I remember in early 90s when I was working for a company at Nariman point, Mumbai, they used to regularly order consignments from their delivery head office in New Delhi. The order used to be typed in a manual type writer and faxed to Delhi office in the afternoon.

Obviously there was no computers, no mobiles and therefore no tracking at all. But before lunch next day the material used to arrive at our office. So delivery took less than 24 hrs from Delhi to Mumbai and hence no need for tracking.

Nowadays more time is spend on updating mile to mile status and less time on actual delivery. Because of this a package from Delhi to Mumbai which during analogue days used to arrive in less than 18 hrs and now in digital days are taking greater than 48hrs