Is Snapdeal officially banned by TV manufacturers too? - Important
- Thread starter Hari Iyer
- Start date
Guess, Sharp does not consider this snapdeal as their authorized dealer and for anything purchased from a non-authorized source, service/ warranty will not be provided.
As far as I remember, Onkyo India's website clearly mentions the names of authorized delaers/ sellers apart from whom if you purchase, like ebay, warranty/ service will not be provided.
Though I don't buy high end gadgets online, I bought PS2 from flipkart and Sony's bill/ warranty card etc.
As far as I remember, Onkyo India's website clearly mentions the names of authorized delaers/ sellers apart from whom if you purchase, like ebay, warranty/ service will not be provided.
Though I don't buy high end gadgets online, I bought PS2 from flipkart and Sony's bill/ warranty card etc.
I am not sure, but last month too i checked the same link but nothing of that kind was mentioned in the spec page. I think this is a newly added about snapdeal hence the query. Cant rule out malpractices too.
Thad E Ginathom
Well-Known Member
Wow! That is an amazingly forthright and blunt statement to make. One has to ask why... and it may not be anything that snapdeal has done wrong from the consumer's point of view. They may have done something like sourced overseas, or marked down prices below the manufacturer-stated minimum. For such things, it is very unfair if the customer suffers. After all, the customer is not obliged to look at Sharp's site.
ranjeetrain
New Member
Exactly my thoughts too. I think Snap-deal is getting a Raw-deal here for some reason. I even saw an (probably print) that clearly mentioned Snapdeal and Flipkart as "not authorized dealer".
If I were to hazard a guess, I'd have to say, the dealer lobby, which has been making a fat profit on consumer electronics sales is at the work. They are regularly having customers who bluntly tell blah blah site is selling the same TV at 5k less. Some are direct enough to pull their phone/tablet and show the best online prices.
IMO, it is an attempt to kill the online retailing industry, which is driving the once high margin consumer electronics market towards a very highly competitive market place. Consumers should ignore such warnings and continue to buy online. It makes no sense to pay 5-10% price for buying from a brick-n-mortar store. 1-2% premium is acceptable (due to increased operational cost). This premium is very well justified as there is no feeling other like being able to touch/feel/see/evaluate what you are buying before writing the cheque.
If I were to hazard a guess, I'd have to say, the dealer lobby, which has been making a fat profit on consumer electronics sales is at the work. They are regularly having customers who bluntly tell blah blah site is selling the same TV at 5k less. Some are direct enough to pull their phone/tablet and show the best online prices.
IMO, it is an attempt to kill the online retailing industry, which is driving the once high margin consumer electronics market towards a very highly competitive market place. Consumers should ignore such warnings and continue to buy online. It makes no sense to pay 5-10% price for buying from a brick-n-mortar store. 1-2% premium is acceptable (due to increased operational cost). This premium is very well justified as there is no feeling other like being able to touch/feel/see/evaluate what you are buying before writing the cheque.
Thad E Ginathom
Well-Known Member
Hmmm... I hate bowing to such pressure --- but when it comes to high-price items like a TV, I would feel very insecure buying without a warranty. On an AC unit, I would not be prepared to.
Hi,
Not only Sharp. Other companies too do not offer warranty to items bought online.
Lenavo is one example. There are some others too. Moral of the story buyer beware.
Lenovo: Flipkart, Snapdeal and Amazon not our authorized resellers - The Times of India
Regards
Rajiv
Not only Sharp. Other companies too do not offer warranty to items bought online.
Lenavo is one example. There are some others too. Moral of the story buyer beware.
Lenovo: Flipkart, Snapdeal and Amazon not our authorized resellers - The Times of India
Regards
Rajiv
elangoas
Well-Known Member
I think future is going to be online sales.... Atleast in the near future.... The more the people are aware that online deals are beneficial, the more the consumers will buy....
Anyways few months back i was checking a Toshiba 50 inch LED listed in snapdeal for around 55K.. It was unbelievable... Almost 10K less than the market price... But they had listed that Toshiba will Honour the 3 year warranty if purchased from snapdeal.com..Not too sure how far it is true...
Anyways few months back i was checking a Toshiba 50 inch LED listed in snapdeal for around 55K.. It was unbelievable... Almost 10K less than the market price... But they had listed that Toshiba will Honour the 3 year warranty if purchased from snapdeal.com..Not too sure how far it is true...
rbalagopalan
Well-Known Member
I think in company point of view what they are doing is right. Cause these online stores especially in India do not lift from the company's Indian delivery chain instead they do it on parallel import which will drastically impede the manufacturers local operations who are pricing them after judiciously paying all taxes and levis.
So on a smuggled item especially where the respective manufacturer has got a manufacturing plant in India, the warranty cannot be extended cause the proceeds of the sale hasn't gone to the Indian manufacturing unit instead went to some one else.
For example in my field of industrial equipments some of the original equipment manufacturer have the global presence so I am free to export to any country in the world and customers do buy as long as my pricing is less than their domestic price. All I need to do is pay 4% of my Invoice value as profit sharing to the local manufacturer so they will extend all support to the end user including warranty.
May be these kind of an agreement can be done in our consumer electronics by the OEM and the Online web sites.
R Balagopalan.
So on a smuggled item especially where the respective manufacturer has got a manufacturing plant in India, the warranty cannot be extended cause the proceeds of the sale hasn't gone to the Indian manufacturing unit instead went to some one else.
For example in my field of industrial equipments some of the original equipment manufacturer have the global presence so I am free to export to any country in the world and customers do buy as long as my pricing is less than their domestic price. All I need to do is pay 4% of my Invoice value as profit sharing to the local manufacturer so they will extend all support to the end user including warranty.
May be these kind of an agreement can be done in our consumer electronics by the OEM and the Online web sites.
R Balagopalan.
elangoas
Well-Known Member
Very recently flipkart too listed TV... The good thing is you get 15% discount on some models & 15% cashback on some credit/debit cards.... Assuming your purchasing a TV for >50K, 15% cashback effectively is 5K....
Thad E Ginathom
Well-Known Member
The motto is: screw the customer.
These dealers (and financers) do more fraud than online retailers who many a time offer good EMI options too. I can cite one personal experience. Around 3 years back when I purchased my Plasma TV with Bajaj finance EMIs, although I paid 50K as advance, still the loan amount always showed without the 50K deduction on the actual price i.e was same as the normal sale price. I wondered why but did not have any reason to ask since in the amortization schedule it was indeed getting reflected that I was paying back the balance amount only. Over time the EMI stopped automatically as expected and I was not charged anything over than expected.
Years later when one of my friend's father went with me to the same dealer store to purchase an LCD, the loan amount showed like previous time the higher value without the deduction of the down payment. This time we were determined to get the truth, on repeated questioning the dealer (owner) brought us to one side and said (in a low voice) that this is a kind of a loophole in the existing system which dealers take double benefit. It goes like, the manufacturer of these flat panels pay a certain interest amount to financer on the final loan amount so that they can pass on this benefit to their customers while making a transaction for a high valued product. But if there is a certain down payment then the loan amount reduces and so the interest benefit to the financer. So they somewhat still show on paper the loan amount to be same as the total price although the customer might have made a significant downpayment. The dealer and the financer have joined hands in making this a successful tie-up
and looting the manufacturers
Years later when one of my friend's father went with me to the same dealer store to purchase an LCD, the loan amount showed like previous time the higher value without the deduction of the down payment. This time we were determined to get the truth, on repeated questioning the dealer (owner) brought us to one side and said (in a low voice) that this is a kind of a loophole in the existing system which dealers take double benefit. It goes like, the manufacturer of these flat panels pay a certain interest amount to financer on the final loan amount so that they can pass on this benefit to their customers while making a transaction for a high valued product. But if there is a certain down payment then the loan amount reduces and so the interest benefit to the financer. So they somewhat still show on paper the loan amount to be same as the total price although the customer might have made a significant downpayment. The dealer and the financer have joined hands in making this a successful tie-up
and looting the manufacturers
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MJ23Bulls
Active Member
I concur with you! Nice observation.
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Are you sure?
Any proof
IMHO
Barring few most of the sites get it through INDIAN RESELLERS - and you get VAT PAID INDIAN INVOICE
Please confirm your facts
rbalagopalan
Well-Known Member
All this online sales web sites do not sell directly they only have registered resellers, So can any one have at utmost control over these resellers? based on the agreement they have with these websites, its a million dollar question. In fact some of the resellers offer / claim that their listed items are with manufacturer warranty only with a gut feeling that nothing would happen. This can be proved other wise only if we register our product online with the company web site.
Let us take a survey how many of us Register the products on line with the manufacturer. If all of us start doing this then these online sellers will be exposed. In fact some of the manufacturers started defining the model nos Region wise across the globe to avoid trans country sales.
If you can closely visit our great Burma Bazar in Chennai for a month you can witness dozens of LED TVs and A/C units are being shipped to neighboring states. Are they going to end users only? "NO" most of them are going to some suburban show rooms. The show room guy will watch for a Nave customer and push this item claiming with pride in case of any complaint they contact the show room itself instead of going to the company!!!! and they will send their own team of experts and solve it immediately (wow what a great after sales service back up). This can be eliminated only by on line registration of products on purchase. When this being the case for show rooms then you can imagine online resellers integrity, who some times may have only a lap top and some stationeries in bed room and doing trading / selling.
When HYUNDAI launched Santro cars in India one of their then dealers in Chennai Stuck EURO II sticker removing the EURO I sticker and reduced the car price and sold. This came to lime light only when this car went to another district for servicing the technician has identified and informed the owner of the car that his car is only EURO I and not EURO II as mentioned in the boot door sticker. Ultimately that Chennai dealer was black listed by Hyundai immediately. I don't want to mention the dealer's name here.
Issuing VAT bill doesn't mean that it was purchased from Indian supply chain even the parallel import item has to be sold with VAT bill only.
What more proof you want than the manufacturer them self turning down the warranty which is as good as dis owning the item that it is not sourced from their supply chain.
R. Balagopalan.
ranjeetrain
New Member
We are dealing with a lot of theories here. This could be the case, that could be a possibility. What we are not talking about is actual experiences. Let me share my Snapdeal TV experience. Though I am a happy Snapdeal customer and not only due to TV, I will restrict this discussion to TVs.
I bought a TV off Snapdeal when they had a bad name and their reputation was down in dust. I got a healthy 15% off the market price (at least 10% better than the best brick-n-mortar store price). Soon after the TV arrived, I called the company, provided them the TV serial and confirmed with them whether I had a gray market product. They confirmed within 30 seconds that my TV was a genuine product and was supported by them.
I didn't even have to mention Snapdeal. Why would I? Is there any guarantee if I buy from a physical store I can't get screwed? Can't a dealer sell a gray market unit to me?
The idea is to find out whether or not what we are purchasing off these sites is supported by the manufacturer. Once the product is supported there is no argument against it. And to find out whether the product is supoorted we just need to call their customer support and provide them the product serial number.
IMO, it is foolish for manufacturer's to put a blanket ban on Flipkart and Snapdeal. What are they gonna do with Amazon, eBay, Infibeam and the rest? How are they gonna make sure other etailers are not violating the norms? Or are they going to ban entire etailing industry?
I bought a TV off Snapdeal when they had a bad name and their reputation was down in dust. I got a healthy 15% off the market price (at least 10% better than the best brick-n-mortar store price). Soon after the TV arrived, I called the company, provided them the TV serial and confirmed with them whether I had a gray market product. They confirmed within 30 seconds that my TV was a genuine product and was supported by them.
I didn't even have to mention Snapdeal. Why would I? Is there any guarantee if I buy from a physical store I can't get screwed? Can't a dealer sell a gray market unit to me?
The idea is to find out whether or not what we are purchasing off these sites is supported by the manufacturer. Once the product is supported there is no argument against it. And to find out whether the product is supoorted we just need to call their customer support and provide them the product serial number.
IMO, it is foolish for manufacturer's to put a blanket ban on Flipkart and Snapdeal. What are they gonna do with Amazon, eBay, Infibeam and the rest? How are they gonna make sure other etailers are not violating the norms? Or are they going to ban entire etailing industry?
Thad E Ginathom
Well-Known Member
On Team-BHP, I read of a guy buying an AC from one of Chennai's biggest suppliers. There was a problem after installation, and the manufacturers said, "It was not installed by a registered installer: no warranty cover. End of story as far as we are concerned." And this was not even an online buy.
What are we supposed to do? Ask, "Are you an authorised dealer?" Hah, the answer is surely never going to be no! Are you a registered installer? Of, of course, sir.
What are we supposed to do?
Sorry if AC units from actual stores is going off-topic, but it all part of the authorised-agent picture
What are we supposed to do? Ask, "Are you an authorised dealer?" Hah, the answer is surely never going to be no! Are you a registered installer? Of, of course, sir.
What are we supposed to do?
Sorry if AC units from actual stores is going off-topic, but it all part of the authorised-agent picture
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I was looking for Benq pj and on one site which is famous in our forum checked price was around 10 to 15k less compared to authorise dealer shop in mumbai.when I asked him about the same he connected me to Benq guy and he clearly told me if u buy from that site we are not responsible for services .so don't expect anything on service if anything goes wrong.
cha_indian
Active Member
The problem with our country is the lack of law enforcement at every step. There is absolutely no fear of law and plenty of loopholes.
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