Is Snapdeal officially banned by TV manufacturers too? - Important

[Thad E Ginathom]

The problem with many countries...

In my mother country, for example, it is supposed to be illegal for manufacturers to fix a minimum selling price. However, it is widely acknowledged that, if resellers don't toe the line, their supply just gets cut off. And that is a place where retail laws are actually policed. Then there are companies that play the international-purchase-no-warranty game (Hello, Sony!) to make sure they get local prices for their goods.

 

[Hari Iyer]

Are you sure?
Any proof


IMHO
Barring few most of the sites get it through INDIAN RESELLERS - and you get VAT PAID INDIAN INVOICE

Please confirm your facts

Absolutely correct. On-line stores also procure from the same manufactures and almost the same pruchase price. Some models will be different.

Even the warehouse from where the goods are supplied to brick-n-motar store and the E-commerce stores are same. The E-commerce store tie up with freight companeis to directly deliver the goods to your home. You also have flexible return policy too with E-commerce stores and you definetly get a VAT bill. No body will import goods and pay import duty and also give you a VAT bill. It does not make any business sense.

I think the only reason for not giving warranty may be that some of these e-commerce store also refurbish the TV for defective products and sell it as new. Its legal to do so and nobody can stop them from doing so, as they are only replacing one defective spare part. If the defective spare part happen to be a LCD panel then it can be too expensive for the customer. To prevent such practice some manufactures do not offer warranty to such sites.

 

[akshay380]

OT

The problem with many countries...

hey nice to see you here. Akshay380 from tbhp.
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When I picked by Toshiba TV onlinem the seller mentioned that the Toshiba notice for buying on snapdeal/Ebay etc is for the products brought in from Indonesia and sold here. I confirmed the same with Toshiba service center too.

 

[Thad E Ginathom]

Actually more active here: I guess I have more interest in hifi than cars, except when about to buy one!

(Sorry to others for offtopic)

I think the only reason for not giving warranty may be that some of these e-commerce store also refurbish the TV for defective products and sell it as new. Its legal to do so and nobody can stop them from doing so ...

That is not, or should not be true. A refurbished item is not the same as a new item, even if only trivial work has been done to it.

 

[Hari Iyer]

Actually more active here: I guess I have more interest in hifi than cars, except when about to buy one!

(Sorry to others for offtopic)



That is not, or should not be true. A refurbished item is not the same as a new item, even if only trivial work has been done to it.

No I am correct here. When some of the new products (read TV) fail at customer location in a day or two (or may be 10 days as on-line store have flexible return policy), these products are returned back to the store. Such items are repaired and again sold back to the customer as new product. My say is, if the defective item happens to be an LCD panel, then its very risky for the customer especially when manufacturer warranty is not available. So you end up getting sub-standard spare part for your purchase.

 

[Thad E Ginathom]

Hari. I'm not claiming that it doesn't happen --- I'm very certain that it does. I'm saying that selling returns/repaired/refurbished as new is dishonest, immoral, and probably illegal. How can it be legal to sell something that is not what it is sold as? ie, "new."

I'm sure this happens in stores too. Of course, if the work is good, and the device lasts, the customer may have no means of ever knowing.

Online dealers have the advantage that it is physically more difficult for customers to return goods, that they can hide behind telephones (if they answer them at all) and that they do not have any local reputation to worry about.

 

[Hari Iyer]

I am sure that it happens even for brick-n-motor store especially the large ones as they do have dedicated service setup at their stores. The store will either have to repair the equipment or scrap it as the manufacturer will not take the product back once its sold and its the stores headache.

In such case if its scrapped then its good for the customers, but if its repaired then some unlucky customers may end-up buying a non-factory made end product which he may not even know.

 

[Thad E Ginathom]

the manufacturer will not take the product back once its sold and its the stores headache.

That is so bad in every possible way. Is the entire tree of Indian retail poisoned?

 

[subbubusk]

I am sure that it happens even for brick-n-motor store especially the large ones as they do have dedicated service setup at their stores. The store will either have to repair the equipment or scrap it as the manufacturer will not take the product back once its sold and its the stores headache.

In such case if its scrapped then its good for the customers, but if its repaired then some unlucky customers may end-up buying a non-factory made end product which he may not even know.

I can't think this in ur way. Which store or dealer will take responsibility for the defective product by manufacturer.Is any store is repairing themselves for the warrantied guaranteed product? i don't think so .Any electronics in warranty period found defective, the dealer or store will ask us to send directly to manufacturer service center. Is there any proofs or incidents do you have that manufacturer will not take the product back once its sold .It is like passing your opinion as general truth.

 

[haisaikat]

I can't think this in ur way. Which store or dealer will take responsibility for the defective product by manufacturer.Is any store is repairing themselves for the warrantied guaranteed product? i don't think so .Any electronics in warranty period found defective, the dealer or store will ask us to send directly to manufacturer service center. Is there any proofs or incidents do you have that manufacturer will not take the product back once its sold .It is like passing your opinion as general truth.

Well to start with, you can look at probably a lot of listings on ebay where item condition is specified new but in warranty it is mentioned as seller warranty and not manufacturer warranty.

In case of real stores, I have personally seen at least for laptops that the store is offering warranty as well as huge discounts on obsolete products

 

[Hari Iyer]

I can't think this in ur way. Which store or dealer will take responsibility for the defective product by manufacturer.Is any store is repairing themselves for the warrantied guaranteed product? i don't think so .Any electronics in warranty period found defective, the dealer or store will ask us to send directly to manufacturer service center. Is there any proofs or incidents do you have that manufacturer will not take the product back once its sold .It is like passing your opinion as general truth.

Have you ever been visited by say 'Sony service technican' to repair your TV. Its always a subcontracted service centre who may be authorized by Sony or someone else. They are only authorized to repair. No goods are ever taken back by the manufacturer. Period.

 

[hemantwaghe]

Have you ever been visited by say 'Sony service technican' to repair your TV. Its always a subcontracted service centre who may be authorized by Sony or someone else. They are only authorized to repair. No goods are ever taken back by the manufacturer. Period.

So is this true for every electronic product??
You mean NO - ONe - ... No One take product back / or replace the product with brand new product ??? Really??

 

[subbubusk]

Have you ever been visited by say 'Sony service technican' to repair your TV. Its always a subcontracted service centre who may be authorized by Sony or someone else. They are only authorized to repair. No goods are ever taken back by the manufacturer. Period.

So now it is zeroed to sony example, so that is authorised sony service center only right not a x or y dealer service or store service. If it is not serviceable dealer give another tv set .they supposed to give other wise sony products wont sell like this.

 

[Hari Iyer]

So is this true for every electronic product??
You mean NO - ONe - ... No One take product back / or replace the product with brand new product ??? Really??

BTW, I was lucky to have my Philips HDTV replaced in just 2 days by the local dealer when i noticed some serious convergence issue in the set. No questions asked by the service technician then, he also recognized the problem and approved for the replacement. I am not sure now, if i was lucky to get a replacement for this. Hope current LCD / LED users are also able to get a replacement for such issues with their panel.

 

[Hari Iyer]

So now it is zeroed to sony example, so that is authorised sony service center only right not a x or y dealer service or store service. If it is not serviceable dealer give another tv set .they supposed to give other wise sony products wont sell like this.

I am not saying that store dealers will not give a replacement. I am just saying that the replacement set that you get may be one that is repaired at the store with a spare part and is again been sold as new.