Jio STB surround sound issue

[Nairrk]

I am facing same issue how to resolve this my sony tv is 11 years old

I have been using Jio STB as well as Fire Stick 4K but not facing any such issues.

Did you guys using proper HDMI cable?

My TV is 14 years old (Samsung LCD Full HD), and the user manual says about the connections as under: (of course this is the connection conditions of Samsung Tv- you may check your TV's manual what they say about the connections)

When using an HDMI/DVI cable connection, you must use the HDMI IN 1 (DVI) jack. For the DVI cable connection, use a DVI to HDMI cable or DVI-HDMI (DVI to HDMI) adapter for video connection and the PC/DVI/ Audio IN jacks for audio.

If an external device such as a DVD/Blu-ray player/cable box/STB satellite receiver supporting HDMI versions older than 1.3 is connected, TV may operate abnormally(e.g. no screen display/no sound/annoying flicker/abnormal color)

If there is no sound after connecting an HDMI cable, check the HDMI version of the external device. If you suspect the version is older than 1.3 contact the provider of the device to confirm the HDMI version and request an upgrade.

It is recommended you purchase an HDMI certified cable. Otherwise, the screen may appear blank, or a connection error may occur.

 

[Ninja619]

I have issue about Surround Sound from Jio STB. I have Jio STB 2022 model. Its connected to Sony 32 inch LCD TV (12 years old).
The issue is, when I am watching any TV show on Zee5 or SonyLiv, dialogue Audio level is very low, while background music is very high. If I increase TV audio level to listen dialogues clearly, Background music audio level also increases even more. It gives headache if I watch any show for more than 60 min
This issue is not seen while watching Live channels from JioTV+.

I have Airtel Xstream STB connected to same TV. Such Audio issue is not seen with Airtel STB and for same TV shows/OTT apps, Audio of dialogues and Background music is at same level.

I tried PCM/SPDIF/Auto Audio settings, but no change. So what setting should be changed to get rid of this issue?
I don't have compatible Audio System or Sound bar to route Audio through that.

Same issue I am facing have you found solution