Hi,
Have anyone using FireTV 4k stick with LG OLED that you bought recently?
Disney+ Hotstar doesn't have updated 4K LG webOS app. Hence we cannot get Disney+ 4k HDR DolbyVision videos there. So I have been using FireTV stick 4k for it. My setup is like below:
FireTv Stick -> LG BX65 OLED TV
It has been good, and I used to view all the Dolby Vision contents . I have a premium subscription. But from the last one week , any Dolby vision content is not working.
It is not a problem with 4K movie content of hotstar tab section.
Only the 4k content from disney+ having this issue.
The error message is this:
Playback Error
Error playing this content due to media services being unavailable on your device. Please restart your device and try again. (PL-1000)
-> I tried playing Dolby vision from other apps like Netflix, Apple TV and Prime and all are fine.
-> Tried clearing data/cache and also re-installed the app.
-> Couple of FireTV reboots and LG TV reboots also did not help
There simply seems to be no fix for this issue.
The Issue is limited to Hotstar (Disney+). I contacted their Support but was unable to get any good help.
They ask me to do the same things I already did above
They ask me now to factory-reset the FireTV , but that did not solved the issue.
Has anyone else faced the same issue?