My unique experience while purchasing S90d 65 inch - 2 damaged!!

[msankadi]

Hi
Just wanted to share my experience after placing an order for the 65 inch s90d oled. I bought it via Badal/Croma.

Advice all Forum members to ensure you record videos and check your tv post delivery thoroughly.

First time the order got delivered on 11th. When samsung engineer came for installation on 13th, after opening the box he found that the tv is bent from the right corner and broken. I had recorded the whole thing and shared the video/photos with Badal. He was helpful and prompt, raised the replacement request on the 14th.

15th I got the replacement tv delivered. Again today when Samsung technician came to install, the TV again was damaged. Same bent and damaged. Have shared the photo/video with Badal again. He is working on getting it replaced again. Awaiting the replacement. Again!

I am so gutted. Have been waiting for past 5 months to buy it. Now bought during the festive period but have been unlucky twice. What are the odds!! or is it not that uncommon?

 

[fLUX]

Hi
Just wanted to share my experience after placing an order for the 65 inch s90d oled. I bought it via Badal/Croma.

Advice all Forum members to ensure you record videos and check your tv post delivery thoroughly.

First time the order got delivered on 11th. When samsung engineer came for installation on 13th, after opening the box he found that the tv is bent from the right corner and broken. I had recorded the whole thing and shared the video/photos with Badal. He was helpful and prompt, raised the replacement request on the 14th.

15th I got the replacement tv delivered. Again today when Samsung technician came to install, the TV again was damaged. Same bent and damaged. Have shared the photo/video with Badal again. He is working on getting it replaced again. Awaiting the replacement. Again!

I am so gutted. Have been waiting for past 5 months to buy it. Now bought during the festive period but have been unlucky twice. What are the odds!! or is it not that uncommon?

I don't know about the odds, my friend faced the same with LG OLED from Unilet. Took him beyond a month to sort it out as Unilet & LG were pointing fingers at each other, finally matter was resolved when he reached out to Unilet MD or GM over linkedin DM.

 

[msankadi]

I don't know about the odds, my friend faced the same with LG OLED from Unilet. Took him beyond a month to sort it out as Unilet & LG were pointing fingers at each other, finally matter was resolved when he reached out to Unilet MD or GM over linkedin DM.

Okay in my case there is just disappointment and dejection till now...no finger pointing...as badal helped raise the first replacement seamlessly...hoping for the same 2nd time...and not hoping to do that ever again

 

[altair21]

however do you even make a video? considering you won't unbox the tv untill the technician comes

 

[msankadi]

however do you even make a video? considering you won't unbox the tv untill the technician comes

I always do and am glad I did... What's the harm anyways... Who knows what someone might say to try and pass on the losses to us

 

[altair21]

I always do and am glad I did... What's the harm anyways... Who knows what someone might say to try and pass on the losses to us

ah, so whenever the technician visits and starts to open the box, just start recording then?

 

[msankadi]

ah, so whenever the technician visits and starts to open the box, just start recording then?

Yes i would recommend that

 

[msankadi]

Today the samsung person came to install the 3rd tv that had come

This was also damaged!!!!

 

[Appys]

Today the samsung person came to install the 3rd tv that had come

This was also damaged!!!!

Dude get a refund already.Dolby Vision wants you!!

 

[happyman]

Today the samsung person came to install the 3rd tv that had come

This was also damaged!!!!

Wohhhh, that's crazy indeed. Get a refund man, and just buy from somewhere else. Heck, I'd say just steer clear of this model's inventory only in your city. Get an LG C4 65" instead!

 

[Nairrk]

Today the samsung person came to install the 3rd tv that had come

This was also damaged!!!!

Very sad to hear. But still you got a hat-trick which no one would have experienced yet.

 

[msankadi]

Does anyone have any senior contact or email from Croma...Am getting lukewarm/no response from Badal for cancellation and refunding