My unique experience while purchasing S90d 65 inch - 2 damaged!!

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msankadi

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Hi
Just wanted to share my experience after placing an order for the 65 inch s90d oled. I bought it via Badal/Croma.

Advice all Forum members to ensure you record videos and check your tv post delivery thoroughly.

First time the order got delivered on 11th. When samsung engineer came for installation on 13th, after opening the box he found that the tv is bent from the right corner and broken. I had recorded the whole thing and shared the video/photos with Badal. He was helpful and prompt, raised the replacement request on the 14th.

15th I got the replacement tv delivered. Again today when Samsung technician came to install, the TV again was damaged. Same bent and damaged. Have shared the photo/video with Badal again. He is working on getting it replaced again. Awaiting the replacement. Again!

I am so gutted. Have been waiting for past 5 months to buy it. Now bought during the festive period but have been unlucky twice. What are the odds!! or is it not that uncommon?
 
msankadi said:
Hi
Just wanted to share my experience after placing an order for the 65 inch s90d oled. I bought it via Badal/Croma.

Advice all Forum members to ensure you record videos and check your tv post delivery thoroughly.

First time the order got delivered on 11th. When samsung engineer came for installation on 13th, after opening the box he found that the tv is bent from the right corner and broken. I had recorded the whole thing and shared the video/photos with Badal. He was helpful and prompt, raised the replacement request on the 14th.

15th I got the replacement tv delivered. Again today when Samsung technician came to install, the TV again was damaged. Same bent and damaged. Have shared the photo/video with Badal again. He is working on getting it replaced again. Awaiting the replacement. Again!

I am so gutted. Have been waiting for past 5 months to buy it. Now bought during the festive period but have been unlucky twice. What are the odds!! or is it not that uncommon?
Click to expand...

I don't know about the odds, my friend faced the same with LG OLED from Unilet. Took him beyond a month to sort it out as Unilet & LG were pointing fingers at each other, finally matter was resolved when he reached out to Unilet MD or GM over linkedin DM.
 
fLUX said:
I don't know about the odds, my friend faced the same with LG OLED from Unilet. Took him beyond a month to sort it out as Unilet & LG were pointing fingers at each other, finally matter was resolved when he reached out to Unilet MD or GM over linkedin DM.
Click to expand...
Okay in my case there is just disappointment and dejection till now...no finger pointing...as badal helped raise the first replacement seamlessly...hoping for the same 2nd time...and not hoping to do that ever again
 
however do you even make a video? considering you won't unbox the tv untill the technician comes
 
Does anyone have any senior contact or email from Croma...Am getting lukewarm/no response from Badal for cancellation and refunding
 
The customer service in this country is so horrible. In developed countries, you can return the product within 14 days. Even after using it, if you do not like it.

Here, they are unwilling to refund even after delivering 3 damaged TVs.

I have just ordered S95D from Reliance Digital. I hope my luck is better. If unlucky, there is no one to save you here. All they care about is the sale.
 
Toocool said:
The customer service in this country is so horrible. In developed countries, you can return the product within 14 days. Even after using it, if you do not like it.

Here, they are unwilling to refund even after delivering 3 damaged TVs.

I have just ordered S95D from Reliance Digital. I hope my luck is better. If unlucky, there is no one to save you here. All they care about is the sale.
Click to expand...
Sorry forgot to update Here..

I have since talked to Badal and he did help in getting it returned and refunded.

Without him though you're right I don't think it would have been a hassle free process

Finally I bought the tv from RD and things worked fine.
 
Gfreeman said:
How much time did the whole ordeal take? I think they were prompt in getting replacements done. Imagine having bought it from non Croma non RD outlets
Click to expand...
I had bought it through Badal... Yes he made it relatively pain-free... Replacements were taking 2-3 days... Refund was a bit more involved took it took approx 10-12 days
 
msankadi said:
I had bought it through Badal... Yes he made it relatively pain-free... Replacements were taking 2-3 days... Refund was a bit more involved took it took approx 10-12 days
Click to expand...
This is what RD folks told me as well.. that replacements typically take 48 hours
 
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