Vertical Line in Philips 5609 LCD TV

chiron

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Hello,

After putting lots of thought I brought a 32 inch Philips LCD TV (model no : 5609) in Mar 2010. I was extremely happy with its performance till now, however to my dismay today I discover a thin red vertical line on the LCD screen. It was omnipresent across the modes (HDMI, AVI and VGA).

I lodged a complaint with Philips customer care. They will send some technician tomorrow. Incidentally the LCD is still in warranty. But I want to ask what could be the worst possible scenario. Also the TV doesnt feature in their website any more. What if they say that the panel needs to be replaced and keep the TV with them for a long time? And even if they change the panel there is no assurance that it will not go bad after few months. So, I would suggest everyone that if you are thinking about buying a Philips TV, please proceed with caution.

I am totally heartbroken now.

Best regards
 
This is sad CHiron. This happens across brands from Panasonic to Sony not just with Philips. I hope Philips service does replace the panel and the new panel would give more peace of mind.
 
I can give you facebook and linkedin contact of General Manager - Business & Project Management- Global Brand Licensing "...

BTW - he does not help,least not helped me ..

so pray that their ASS is improved post takeover of Videocon.

Welcome to Philips Global quality and ASS
 
Its mostly a loose or defective cable that connects the T-CON board to the lcd panel.But it could also be the panel but i doubt it.
 
What if they say that the panel needs to be replaced and keep the TV with them for a long time? And even if they change the panel there is no assurance that it will not go bad after few months.

That might happen. But if it takes more than 5 -6 days, you can get a temp TV till this one is fixed. You will have to escalate it though.

Regarding possibility of it going bad again, this might happen. Only recourse is to get extended warranty.
 
... I discover a thin red vertical line on the LCD screen. It was omnipresent across the modes (HDMI, AVI and VGA).
...
Incidentally the LCD is still in warranty. But I want to ask what could be the worst possible scenario. Also the TV doesnt feature in their website any more. What if they say that the panel needs to be replaced and keep the TV with them for a long time? ..

It seems to be a "Dead pixel issue" . Its common for LCD TV /monitors. Even one of my SAMSUNG monitor displayed a blue vertical line one day. It kept coming for 4 days , to my surprise when i switch on 5th day its gone and it never appears again till now.

Try in different ways..if you switched off your TV for longer time then, switch on and keep it on for some hours. Or If you switched on for longer time give some rest for a day and switch on.
Probably you could try with some "Dead pixel" removal softwares on your screen.

But since your TV is under warranty no need to worry. Let the philips guys check the issue for you. In my case my monitor is out of warranty. This issue can be solvable.
If possible fight with them to get the replacement. They might give you the replacement if the TV is used for shorter time else they have to service and give it to you i guess.

All new innovations have some flaws...
 
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Usually they change panal only if its readily available.In my case they changed the set & if they dont have,they may offer a new set OR refund(rarely unlike LG)-
http://www.hifivision.com/dealer-feedback-review/7352-philips-after-sales-review.html

That was old expereince.
And I feel they tried to cheat you:mad::mad: ..by giving inferior model ..but did not know that you are senior expert member of HFV:clapping::clapping::clapping:,a doctor who can spot issues in electronic just by looking at it :D:D,really and then there was "nautanki" of mistake and then "real replacement" was given.

I am certain this kind of thing happened with HP ( least with HP 2 yrs back) ,HP would have cancelled the francisee agreement!
 
That was old expereince.
And I feel they tried to cheat you:mad::mad: ..by giving inferior model ..but did not know that you are senior expert member of HFV:clapping::clapping::clapping:,a doctor who can spot issues in electronic just by looking at it :D:D,really and then there was "nautanki" of mistake and then "real replacement" was given.

I am certain this kind of thing happened with HP ( least with HP 2 yrs back) ,HP would have cancelled the francisee agreement!

Yes,very true.They said there were 2 sets & they picked one without notice.I checked the box & found HD ready model & confirmed it on TV.I showed my manual of 5609 & they said yes.:mad: I am little smart though(not oversmart)
 
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Yes,very true.They said there were 2 sets & they picked one without notice.I checked the box & found HD ready model & confirmed it on TV.I showed my manual of 5609 & they said yes.:mad: I am little smart though(not oversmart)

They must have though being a doctor you may not be tech savey..:ohyeah::ohyeah::ohyeah: , this is issue with leaving with fixed notions ( as number of members here are doctors ( medicine) ,same about team bhp):cool::cool:
 
Hello Hifivians,

Yesterday I got a replacement for my philips LCD, sadly philips 5609 is phased out and I had to content with a new philips 32PFL5505.

First I thought to resist the offer and asked about 5609 only however analyzing the trend of philips after sales service, I reluctantly accepted their offer.

After watching SD content for 2-3 hrs, I would say 5505 is good but no match for 5609. The colors look over saturated, I have tried to tweak the picture settings but somehow find it inferior to 5609 (It seems pixel plus HD surely make substantial difference as far as viewing is concerned). The motion response is 6.5 ms Vs 5 ms in 5609 and no where it is mentioned that panel is IPS (Viewing angle 160 degree Vs 178 in 5609), so I guess we can strike it off from the feature list.

Positive things about the TV is that it can play a number of formats including H.264 (not just Xvid, Divx and MPEG2) however m2ts file format is not supported. Supports NTFS and FAT. The video upscaling is good. Also have a SPDIF output. Even these features fail to put a smile on my face as I already have a First Gen WD media player.

Don't know what is have done is right or wrong but again I was left with no other options.

Best regards
 
you are very lucky ..this happened only because V'con..Think what would have happened with philips...They must have said 720 P is better than 1080 P so this is better!!
 
One thing I forget to add what I have gather from them is that from now onwards "P.E Electronics" will handle their India operations. Even the box showed imported by "P.E Electronics". I have checked LinkedIN and found them listed as a company responsible for supporting Philips and Electrolux. Don't know how good or bad it will be.

It took more than 10 calls to philips customer care for their prompt service (They were very courteous but didn't yield anything). In my last call I blasted them, which I don't do usually. However P.E guy named Mahesh was very good to deal with.
 
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