yamaha yht 1840 connection problem

[yadavgaurav]

Hello brothers,
I have purchased a yamaha yht 1840 home theatre from reliance digital,faridbad on 29 September 2019.
let me tell you how made the connections:-
1.hdmi arc from 1840 to hdmi ARC of my sony x8500f tv.
2.hdmi from my dishtv set top box to hdmi 1 of 1840.

now the problem i am facing:-
1.I am unable to get sound from HT from netfllix,youtube and STB simultaneously.
I am getting sound from HT when i select hdmi1 as input(i.e STB) but when i watch Netflix and YouTube, no sound is coming from HT even after changing input of HT.

2.now when i take out power of STB,sound from YouTube ,network start coming
3.again now switch on STB sound from both STB and Netflix start coming after changing inputs
but now if i switch off TV again. above point 1 and 2 problem comes again.

3 guys from reliance has visited but had little knowledge and couldn't solve the problem.
today 1 guy from service centre from yamaha came but he too couldn't solve the problem and it seems he had not much knowledge either and said it might be technical fault and need to take the system to service centre.

please if anyone can help me with connection if u think it is the problem with the set up and HT is not faulty..

 

[yadavgaurav]

people here are discussing about HT sytem from onkyo,yamaha,etc but not discussing about their pathetic service in india.If someone like me who has less technical problem faces any issue,,there is no one to help as i have seen with yamaha.corporate office guys i gurgaon are arrogant and their 3rd party service centre, only 2 in delhi is of little use.