Please email the helpdesk (
[email protected]), and we will obtain a custom quote for non-DDP shipping. You will then be responsible for paying the duties yourself, and as you say, you "should" be taxed at the rate you say.
We have been having trouble with the duty calculation, and actually lost many, many thousands of dollars earlier in the year due to underquoting on duty compared to what various countries actually ended up charging us. India (and Barbados) are the two most extreme countries for lumping us with rampant duty overcharges, so what you're seeing built into the price in your screenshot is a buffer to balance out the typical losses moving forward.
I agree with you that this situation has become rather untenable. As such, we are in the process of totally revamping all the stores systems and shipping methods and calculations systems, back-end inventory systems, front-end, everything.
One of the changes that will be implemented shortly is stopping offering DDP (delivered duty paid) services. We may offer it again in the future, but for now the burden on us to calculate duties and then pay whatever the destination country decides to charge us has not been working out very well for us (or, as you see, for you, when buffers are applied).
So what will happen in the near future is we will continue offering DHL Express, but not DDP. It will be DDU (Delivered Duty Unpaid), and the responsibility of duties will fall on the receiver. Now this is a bit more risky for us in some ways, because if a receiver decides to reject a package, we'll be lumped with the cost of sending the goods there, and returned back. But it's the best we can do, and if we have a significant number of returns from any particular country we will have to stop offering shipments to those countries altogether.