Bad happened: Panasonic 50V20D screen broken. Need help.

Police won't help. As higher ups in panasonic are corrupt as well. Musicbee rightly said, there is no peace of mind.

Imagine paying 65k+ taxes for screen replacement for a TV which costed about 70k! and then selling it off as a garbage in 20k.

Well everyone knows Panel is everything in a Plasma and costs a bomb to replace.. only thing in your case was that service center guys were offering (Used/open etc) as cheaper options. Even for our cars, some components are so expensive if they get damaged - I have many friends in this industry and they say automobile companies make money in after sales only. However more transparency and reasonable pricing is expected from these companies...

I also wanted to know, Why did you again buy a Panasonic Plasma when you could have gone with Sony/LG/Samsung etc...
 
Well everyone knows Panel is everything in a Plasma and costs a bomb to replace.. only thing in your case was that service center guys were offering (Used/open etc) as cheaper options. Even for our cars, some components are so expensive if they get damaged - I have many friends in this industry and they say automobile companies make money in after sales only. However more transparency and reasonable pricing is expected from these companies...

I also wanted to know, Why did you again buy a Panasonic Plasma when you could have gone with Sony/LG/Samsung etc...

Not really, honda, toyota and maruti are 3 companies I can vouch for who don't intend to make money in after sales. I can say that from my own experience. The cost of maintaining a honda civic is way much lower than that of maintaining a Tata Indigo (I own both cars). Similarly, the failure rate of sony is lower than that of panasonic. (Again own both brands).
The reason I went for panasonic was that it was purchased about 6 months back when I wasn't getting any resolution for the broken plasma and it was the best value for money model available. Purchase price was 71k with 1 3d glass for a 50'' telly. I can control lights in my room so next best option was to spend 1L on a projector rather then to spend 1.5 L on a 52"+ LED telly.

But now I regret buying panasonic as on 50VT20D am facing image retention issues. A projector through import route would have been a much better option.
 
Not really, honda, toyota and maruti are 3 companies I can vouch for who don't intend to make money in after sales. I can say that from my own experience. The cost of maintaining a honda civic is way much lower than that of maintaining a Tata Indigo (I own both cars). Similarly, the failure rate of sony is lower than that of panasonic. (Again own both brands).
The reason I went for panasonic was that it was purchased about 6 months back when I wasn't getting any resolution for the broken plasma and it was the best value for money model available. Purchase price was 71k with 1 3d glass for a 50'' telly. I can control lights in my room so next best option was to spend 1L on a projector rather then to spend 1.5 L on a 52"+ LED telly.

But now I regret buying panasonic as on 50VT20D am facing image retention issues. A projector through import route would have been a much better option.

I am slightly confused. Did you not say in the first post that your TV panel was damaged (cracked from inside) because neighbour's kid threw a coffee tin at it? In the above post you are saying ...

The reason I went for panasonic was that it was purchased about 6 months back when I wasn't getting any resolution for the broken plasma

You mean to say that you purchased another (Panasonic VT20) TV and that one also is damaged?
 
I am slightly confused. Did you not say in the first post that your TV panel was damaged (cracked from inside) because neighbour's kid threw a coffee tin at it? In the above post you are saying ...



You mean to say that you purchased another (Panasonic VT20) TV and that one also is damaged?

50v20d: kid threw coffee tin, screen cracked, glass intact, panasonic asks 65k+ tax for repair.

When I saw no resolution, bought 50vt20d at 71k (better than paying 65k). This TV works fine except it has got image retention problem as Dish TV was left switched on accidently for about 24 hours.

Panasonic people approached me a week before, offered 20k for the broken set. Gave them the set and took 20k as a resolution. Last heard, they are taking parts from that set and billing ignorant customers for repair. This way service center makes additional 20 - 30k over each damaged set bought back. (Confirmed on the condition of anonymity by one junior service center rep).

This is the condition of so called jap company.

Honda, Toyota, Suzuki are inverse. They surely know how to treat their customers and know a thing or two about what they produce.
 
The reason I went for panasonic was that it was purchased about 6 months back when I wasn't getting any resolution for the broken plasma and it was the best value for money model available. Purchase price was 71k with 1 3d glass for a 50'' telly. I can control lights in my room so next best option was to spend 1L on a projector rather then to spend 1.5 L on a 52"+ LED telly.

But now I regret buying panasonic as on 50VT20D am facing image retention issues. A projector through import route would have been a much better option.

Well let me 1st thank you for posting all the details here that will help others like myself in making informed decision. It is still somewhat uneasy to think that you again went for Panasonic when you had faced such a major issue with them and even warning us on the same. I understand it is because of the best offer you had at that time but we all also face the same problem that every review rates Panasonic as best plasmas and then they also offer great packages like Samsung etc... you can see on this forum that more than 70% ppl are still buying Pana Plasma only...

With due respect, the service of LG/Samsung is not much to write home about and you can check that with so many complaints people have mentioned on the web etc. However it might be still better than Panasonic owing to their large workforce...

The problem you have mentioned for your VT20 is known issue and can happen with any plasma... I am sure thats why you are considering projector now...

So would you recommend people go for 46"/47" LED by Sony/Samsung etc than a 50" Plasma assuming that price difference is not much (~5-10k)...
 
Well let me 1st thank you for posting all the details here that will help others like myself in making informed decision. It is still somewhat uneasy to think that you again went for Panasonic when you had faced such a major issue with them and even warning us on the same. I understand it is because of the best offer you had at that time but we all also face the same problem that every review rates Panasonic as best plasmas and then they also offer great packages like Samsung etc... you can see on this forum that more than 70% ppl are still buying Pana Plasma only...

With due respect, the service of LG/Samsung is not much to write home about and you can check that with so many complaints people have mentioned on the web etc. However it might be still better than Panasonic owing to their large workforce...

The problem you have mentioned for your VT20 is known issue and can happen with any plasma... I am sure thats why you are considering projector now...

So would you recommend people go for 46"/47" LED by Sony/Samsung etc than a 50" Plasma assuming that price difference is not much (~5-10k)...

Peace of mind: Sony/Samsung LED. Family oriented. Can watch them in well lit rooms.

Videophile grade quality: Pana plasma, darkened room, night time viewing is the best. You have to say no to satellite TV to prevent any image retention. Otherwise follow all guidelines to the T. For me, not so much peace of mind.

Videophile grade quality+ Peace of mind: Projector with a high lumen output. (Read 2200 lumens+) - Epson 3010, 6010, even 8350 would do. (Provided necessary/dedicated space is there. Not recommended at all for satellite TV even if it is so called 'Full HD'. Very easily you would be observing compression, artifacts.

Solutions are subjective, for me it could be a 55" LED for all satellite/blu ray/high def content viewing + a dedicated projector in a dedicated room for a full blown movie experience (of course couple with receiver and at least 7.1 speakers). At least this will bring the much required peace of mind for me.
 
24 hrs. Lol. On New Samsung led manual they says burnin issues are there don't keep watching the same channel for 2 hrs or more, tv have an option of automatically switching off after 4 hours if the same image or channel is played.

Sent from my GT-S5830 using Tapatalk 2
 
24 hrs. Lol. On New Samsung led manual they says burnin issues are there don't keep watching the same channel for 2 hrs or more, tv have an option of automatically switching off after 4 hours if the same image or channel is played.

Sent from my GT-S5830 using Tapatalk 2

crap tech...
 
My Panasonic has a setting called "Pixel orbiter" in the advanced settings of every picture mode. By turning the "Pixel orbiter" to ON, the whole picture shifts a couple of centimeters around in all four direction from time to time. It is not even noticeable. The net result is that static logos (channel, DTH) are ensured not to highlight the same area all the time.

I also set the mode to one of the "Zoom" modes. There are 3 zoom modes available on my ST50. I set it to the one that covers the whole display without the letterbox bars and one that does not distort the picture. This causes some part of the picture to be cut out (and I don't like it), but the logos are cut right out of the displayed frame.

Finally, there is a "rolling bar" feature that rolls a "white bar" across the screen horizonatally. The rolling bar can be employed for about 15 minutes daily for the first 100 hours. Once the phosphor and pixels have aged properly, thereafter there is very minimal risk.

@rockstar160, permit me to remark.

a) The first incident of TV cannot be attributed to TV quality; rather an unfortunate incident. I read about your incident just two days ago. I had purchased the TV by then but was aware of "spider web cracks in plasma" phenomena. In the showroom, I asked the salesman about it. He never received complaints like that. Maybe he was lying. The dealer told me that the panel is quite tough. To prove the point, he knocked on the panel with his knuckles (while it was ON) and said that he will not repeat this exercise on the LCD panel.

b) The second incident also is a user mismanagement. But I believe that image retention will eventually wear off though it will take time because of the extreme long hours the image was displayed.

Both the incident in no way attests to your statement that "Panasonic brand has more failure rate than xxx brand". Now I own a Sony 29" CRT. The picture tube of the TV has lost its focus - picture is no longer sharp and letters are blurred. My Panasonic projector is working wonderfully well (purchased around the same time). So can I say that Sony product quality is bad?

c) As regards to Panasonic purchasing your first TV and scavenging it for parts, this is indeed a deplorable practice. But can you honestly claim that other do not do it? It is different for automobiles - automobile parts are in motion (even those which take no part in moving the vehicle). It is very difficult to sell them as new. But I will not raise my hand and swear on the Bhagwat Gita, that this practice does not happen out there with others.
 
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i too have a VT20D. and often, when at night, i wish to watch a movie through my HD media player on it, before switching the TV, i notice logos of channels that in particular have very solid logos up close (this is because nowadays i don't set the content to ZOOM1 mode). this is due to watching those channels for a couple of hours before the TV was switched off. but then those retented images just fade away after i restart the TV. so i believe in case of the OP, the image-retention would also fade off, though gradually. one thing to be noted is that image-retention is common in plasma sets, even if you follow D-Nice's guide (which is actually meant for evenly aging the phosphors).

P.S. - does anyone think that complaining about service issues on panasonic's (or for that matter, any other brand) facebook & twitter pages could help?!
 
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