Buy ONLY FROM ONLINE SELLERS ---PLEDGE HERE

My query of simple ,what does US physical / online stores do? Service then and there?How ? As for multi-brand establishment it is impossible.

Unless they are service agents . ike Jumbo was in dubai . but there physical location of SS and stores were many times different . Management was different.

Hmm I cant vouch for all the stores in the US but I can vouch for Amazon & Costco. Last year my parents were returning from the US & I had ordered a Rear view mirror from amazon.com . The problem was although the package was delivered to the doorstep as no one was home the delivery guy left the package infront of the door and left (pretty normal procedure in western countries). But I think someone from the neighborhood stole it from there. Anyway I talked to amazon and explained my problem. Even though it wasnt their fault they immediately sent a replacement via express shipping. My other exp was with Costco. Actually it wasnt my exp per se. It was a forum friend of mine from the redflagdeals forum in Canada. He bought a mirror from costco which he shattered while installing it. He then made a thread on redflagdeals asking what he should do. I along with many others recommended that as he had broken the mirror himself he should just suck it up and buy a new mirror. Some told him to just lie and tell Costco that the mirror was delivered broken. There was a small group of ppl who actually suggested that he just tell costco the truth had hope they help him out(which I though was ludicrous). To my amazement when he went to the costco store with the broken mirror and told them what happened their only response was weather he wanted a free replacement mirror or his money back!!! Lets just say I became a even bigger fan of costco after that. I did have a few good exp with costco personally but nothing this extreme.
BTW my apologies for a long post but just wanted to share my exp about good customer service. Also I dont think online or offline verdors in India have reached that lvl yet but I do think they are trying very hard to get there.

PS To the person from a small town in kerela. Try snapdeal. I myself am from a small town in Maharashtra and bought a 68k LED TV from snapdeal last Diwali(was available locally for 1.10 lacs). Small town folk have a better time at snapdeal as they offer cash on delivery even in a town like mine.
 
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