Logitech Harmony with rechargeable battery - Beware

[just4kix]

Owners/potential purchasers of Harmony remotes, beware.

[IMG2]http://i1212.photobucket.com/albums/cc457/just4kix1/General/20120812_102131.jpg[/IMG2]The Harmony remotes that come with a rechargeable battery has a serious flaw. Over a period of use and charging, the battery bloats so much so that it later becomes almost impossible to remove it.

I found that my own Harmony one was retaining less charge and I thought that I should just pull out the battery and check terminals, oxydation, etc. The battery would not come out. I found literally hundreds of threads reporting the problem.

I was finally able to pull it out using a small screwdriver used as a lever and a pair of nose pliers. See pic on how the battery is bloated.

So my advice is to Harmony Owners is check the battery every month or so and keep removing it from time to time. Inspect any signs of bloating - not that one can do anything about it.

 

[Viki]

What a major coincidence - I spent all of yesterday trying to remove the battery from my Harmony One - it was indeed swollen, and the remote is acting funky. I also saw the hundreds of threads reporting this problem. Further, the remote has a leaf shaped artifact on the touchscreen.

Extremely disappointed with the quality of such an expensive remote !

Its still in warranty, so I'm planning to attack their dealer - Rashi Peripherals in Pune, to try and get a replacement battery/remote. I also posted a support request via the Harmony software 7.7.

As you are also in Pune, wanna join me ? Its likely to be a long battle, so it makes sense to pool our resources, I think. PM me if you agree.

Viki

 

[just4kix]

Yes. I can join you. But my remote was purchased way back in 2008 and is out of warranty. Also it was purchased in USA directly at Logitech Store. But it will be interesting to see what the dealer has to say.