My LG C9 65” OLED panel is dead 1 month after warranty expiration, and LG is not ready to provide the panel replaced under goodwill.
I had purchased the TV from offline store in Chennai during 2019 Diwali sale (Invoiced 27th Oct 2019) and it came with 3 years warranty. The TV was not turning on from 12th Dec 2022, and the authorized technician after the visit has informed that the panel needs to be replaced.
My panel was replaced in June 2022 ( 5 months ago) due to the same issue, and I am quite shocked to see that one of their top of the line TV panel lasted only for few months, that too I have used the new panel for less than 30 hours. The new panel cost Rs.1,02,500/-.
The sad part is that my TV has only 1020 hours of total turn on time as per the TV status. After the pandemic outbreak I was in native almost all of warranty period, and never got a chance to really use the TV.
Timeline
27th Oct 2019 – TV purchased.
Nov 2019 - TV delivered.
June 2020 - Stopped using TV as I moved to native due to work at home (TV Usage: 7 months)
May 2021 - Used for 1 month as I visited to clean and maintenance of flat. (Total TV Usage: 8 months)
June 2022 - Had asked a friend to check if all appliances are working fine, and found that the TV is not turning on. Raised a complaint and Identified that it is panel issue and got it was replaced under warranty. The TV didn’t function even on panel replacement, so the TV was carried to the service center by technician, and it was returned in working condition. My friend was managing this, and I am not aware what exactly was done to make it work, however I was told they have replaced new panel.
Sept 2022 – I moved back to Chennai and started using the TV.
3rd Dec 2022 - I travelled to native and upon returning after a week, the TV is not turning on again. I had removed all the wires from the power socket before going for vacation. Not sure how the panel could be dead with such minimal usage. (Total usage of the TV 12 months, With new panel 3 months).
12th Dec 2022 – Ticket raised for service.
15th Dec 2022- Identified panel issue.
Dec 21th – Informed LG official that the panel was replaced in last June, so he said that then the panel will come with 1 year warranty. He raised it to his manager who didn’t approve the panel replacement. The manager told him that there no chance for the panel will die in 3 months, and he wanted to try replacing the motherboard once. I raised a new request for this motherboard replacement.
23nd Dec 2022- Technician tried replacing the motherboard, but it still it didn’t work,so I asked them to get the panel replaced as I am eligible for 1 year on the new panel.
24th Dec 2022 - They checked the records again and informed me that the previous panel replacement was not a paid one, so I am not eligible for any warranty and I will have to pay for the replacement.
I contacted the technician that has replaced my panel in June to understand what was done on the TV apart from panel replacement. He said that some component “Jiq” was changed, I am not able to understand what it is. He promised to get the JIQ offline and test if it is really the panel issue, so I am waiting for this.
I suspect that either used/bad panel was provided to me under warranty, or I have been really unlucky with this TV. LG rep says that the warranty will expire on the mid night of the warranty end date and they will not provide any warranty after that . This experience will surely stop me from buying any high value purchase in future, and I think it is better off buying more affordable TV.
I would like to know whether anyone else have faced any similar issue with the TV and did LG provide a free panel replacement?
I had purchased the TV from offline store in Chennai during 2019 Diwali sale (Invoiced 27th Oct 2019) and it came with 3 years warranty. The TV was not turning on from 12th Dec 2022, and the authorized technician after the visit has informed that the panel needs to be replaced.
My panel was replaced in June 2022 ( 5 months ago) due to the same issue, and I am quite shocked to see that one of their top of the line TV panel lasted only for few months, that too I have used the new panel for less than 30 hours. The new panel cost Rs.1,02,500/-.
The sad part is that my TV has only 1020 hours of total turn on time as per the TV status. After the pandemic outbreak I was in native almost all of warranty period, and never got a chance to really use the TV.
Timeline
27th Oct 2019 – TV purchased.
Nov 2019 - TV delivered.
June 2020 - Stopped using TV as I moved to native due to work at home (TV Usage: 7 months)
May 2021 - Used for 1 month as I visited to clean and maintenance of flat. (Total TV Usage: 8 months)
June 2022 - Had asked a friend to check if all appliances are working fine, and found that the TV is not turning on. Raised a complaint and Identified that it is panel issue and got it was replaced under warranty. The TV didn’t function even on panel replacement, so the TV was carried to the service center by technician, and it was returned in working condition. My friend was managing this, and I am not aware what exactly was done to make it work, however I was told they have replaced new panel.
Sept 2022 – I moved back to Chennai and started using the TV.
3rd Dec 2022 - I travelled to native and upon returning after a week, the TV is not turning on again. I had removed all the wires from the power socket before going for vacation. Not sure how the panel could be dead with such minimal usage. (Total usage of the TV 12 months, With new panel 3 months).
12th Dec 2022 – Ticket raised for service.
15th Dec 2022- Identified panel issue.
Dec 21th – Informed LG official that the panel was replaced in last June, so he said that then the panel will come with 1 year warranty. He raised it to his manager who didn’t approve the panel replacement. The manager told him that there no chance for the panel will die in 3 months, and he wanted to try replacing the motherboard once. I raised a new request for this motherboard replacement.
23nd Dec 2022- Technician tried replacing the motherboard, but it still it didn’t work,so I asked them to get the panel replaced as I am eligible for 1 year on the new panel.
24th Dec 2022 - They checked the records again and informed me that the previous panel replacement was not a paid one, so I am not eligible for any warranty and I will have to pay for the replacement.
I contacted the technician that has replaced my panel in June to understand what was done on the TV apart from panel replacement. He said that some component “Jiq” was changed, I am not able to understand what it is. He promised to get the JIQ offline and test if it is really the panel issue, so I am waiting for this.
I suspect that either used/bad panel was provided to me under warranty, or I have been really unlucky with this TV. LG rep says that the warranty will expire on the mid night of the warranty end date and they will not provide any warranty after that . This experience will surely stop me from buying any high value purchase in future, and I think it is better off buying more affordable TV.
I would like to know whether anyone else have faced any similar issue with the TV and did LG provide a free panel replacement?
