Yes. No way you can have such high voltage betwen neutral and earth without some flat having a major leakage. Yes, with a good earthing, even a leakage like this wouldn't have caused voltage to go so high. One of the thing that
@Love4sound can do is convince all flats to install ELCB/RCCB. If there is any leakage, the ELCB will trip and the person will know which equipment caused the ELCB to trip. I have one in my house. Once my son inserted a 2 pin phone charger diagonally instead of horizontally (one pin went into the phase and other into the earth instead of neutral) causing the ELCB to trip and powering off the entire house.
An ELCB costs just around 400 bucks for 10A. Rather than having a geyser leaking and electrocuting someone, this would be the right thing to do.
Edit.
I have something like this from Schneider
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