arunkvivek
Well-Known Member
I got my LG C9 on 1st Jan 2020. It had a very slow development of dead pixels around the edges (ignorable) over the years. But, this September, i noticed a vertical line of dead pixels. I logged a ticket and found out that they charge around 450 Rs for visit and 1770 Rs for opening up the TV and inspecting the issue. Since, it was the time of Dussehra, i decided to postpone the service for a few weeks and tried the remedies suggested online in various forums (pixel refresh, removing HDMI cable) none worked. Suddenly on one of the days last week, I noticed that there was a series of bubbles on the panel as if panel got blisters. The TV started turning off within 5 mins since yesterday.
I logged a ticket today and got the LG service person attend today. I was expecting at least two guys to come in as it is a 65 inch tv but only one guy turned up. Poor guy had come in the rain all alone. He looked at the panel and said that the panel is dead and TV is getting protection mode. There are more blisters that have come up today. He gave me an approximate cost of Rs.103000/- for replacement. I asked him how he was sure that nothing else was an issue. he said that he has seen a few cases like this. I asked him to open up and inspect it. He asked me to assist in lifting the TV. When I tried to hold it, he started stating don't hold here, don't hold there. I told him if he would take the ownership of any issue since I do not know how to lift the TV The service guy became defensive after that. I asked him how is that top end TV has such a poor quality (just 4.75 years and 12K hours of usage - 7 hrs of average usage). He gave me an analogy of automobiles that all vehicles do not give the same mileage.
I asked him to get one other service personnel so that they can inspect the TV thoroughly (given the other ordeals recorded on the web like bad connectors, soldering and other components) and give a comprehensive quote. Weather is as such bad in Bangalore now and my living room is far more gloomy. I shall log as to how it goes from here.
I logged a ticket today and got the LG service person attend today. I was expecting at least two guys to come in as it is a 65 inch tv but only one guy turned up. Poor guy had come in the rain all alone. He looked at the panel and said that the panel is dead and TV is getting protection mode. There are more blisters that have come up today. He gave me an approximate cost of Rs.103000/- for replacement. I asked him how he was sure that nothing else was an issue. he said that he has seen a few cases like this. I asked him to open up and inspect it. He asked me to assist in lifting the TV. When I tried to hold it, he started stating don't hold here, don't hold there. I told him if he would take the ownership of any issue since I do not know how to lift the TV The service guy became defensive after that. I asked him how is that top end TV has such a poor quality (just 4.75 years and 12K hours of usage - 7 hrs of average usage). He gave me an analogy of automobiles that all vehicles do not give the same mileage.
I asked him to get one other service personnel so that they can inspect the TV thoroughly (given the other ordeals recorded on the web like bad connectors, soldering and other components) and give a comprehensive quote. Weather is as such bad in Bangalore now and my living room is far more gloomy. I shall log as to how it goes from here.