OK you have it overheating @ 60% volume, but at the svc center it is not ???
You may have bad voltage at your house/step down transformer. The lower the voltage, the higher current it will draw ... but you also will be running a higher volume for the same spl on the same speakers.
There is these 2 things that could be at play -
1. For example - You have 100 db at 65% volume, but you are only supplying it 100v @ your house.
At the service center it will make 100 db @ 50% volume if they supply it 117v.
But if they also set it to 65% volume, due the the higher voltage, it will be sending more output - maybe 105 db, and it will make less heat cos its sending it out as power.
2. You need to run it at its best voltage range, its better for it. Say the transistors are good between 60 and 80 v, they may work most efficiently at ~72v, so they may have built it to get 72v and regulated it @ 72. By feeding it less than 72, you have rendered the 72v regulators redundant (they will cut it down, they cant step it up) and you're sending it say 65v. It will work, but its making more heat, and you run it @ higher volume and it sends more as heat and so on ...
Cool.
Srinath.