Reliance Digital ResQ Ext Warranty Query?

[crashnburn]

Reliance Digital ResQ Ext Warranty Query? Onsite visit/ diags, await ResQ call, called by RD store for Replacement (ResQ notify them via internal CRM)

The stores TV Dept guy called and said we were informed that panel cant be repaired/ replaced/ TV gone.

So we can come in and pick a TV of same value and get it.

I asked what constraints and once he said only of same Brand, but then he said or Credit that amount towards a higher priced TV.

Firstly, I was wondering how/ why the ResQ folks/ dept would not call and inform us of our options.

Secondly, what are the actual "freedoms & restrictions" as a part of the extended warranty coverage.

Can we get a different brand and use the value as credit towards replacement?

https://www.reliancedigital.in/content/resq_services

Wanted to ask experts/ experienced folks here before I step in to store to ask them the above queries & get half baked answers.

Is there a more detailed outline of T&Cs? Options?

 

[etios]

Keep the thread updated with your case.

 

[crashnburn]

Keep the thread updated with your case.

Quick visit:

Can buy any TV same or more value using previous one's value as credit.

So looking to see if I get same brand of different one / upgrade.

Keen more on its properties for usage as a Monitor -

So I am leaning towards IPS instead of VA and maybe refer more to this thread now:
IPS vs VA Panels on TVs (Brands, Series, Models) in India?