While the dish and cables are leased to you by Tata Sky, the STB is your property. You can sell it if you like. The card inserted into the STB is their property I guess.
Airtel DTH Broaddaylight Loot-Wants return back everything i purchased!!!
- Thread starter indiglo
- Start date
While the dish and cables are leased to you by Tata Sky, the STB is your property. You can sell it if you like. The card inserted into the STB is their property I guess.
When I switched from Dish to Sun Direct then to Tatasky HD I send mail to respective customer care to collect their equipment. Their promise was to collect it within 3 weeks. After 3 weeks again I send mail reminding them that item belongs to them is occupying my space and if they wont pickup I will sell it to scrap dealer.
Both sun and dish didn't bother to collect it back. If it was worth the labour charges they definitely would have collected.
In your case too, I don't think they collect it. In worst case do a Rs-100 recharge.
Both sun and dish didn't bother to collect it back. If it was worth the labour charges they definitely would have collected.
In your case too, I don't think they collect it. In worst case do a Rs-100 recharge.
So, since the DTH operators own the CPE, do they repair any faults in the equipment free of charge (except in the case of physical/purposeful damage)? If they state in the contract that they own the equipment then, there should not be any warranty limitation (Say for example 1 year) right? Any fault, at anytime, should be repaired free of cost, and any loss of usage during downtime should be compensated. Do they honor this? Are consumers not charged for repairs / replacements?
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just4kix
Well-Known Member
When we pay for the first time installation charges, we (wrongly) assume that we have paid for the hardware. None of the DTH websites mention that hardware is sold to you. The initial charges are known as "connection charges". I know that what I am writing is not what all others would like to read and hear. I also feel that hardware should belong to us. Sadly, that is not what the contract says.
Please have a look here: http://www.tatasky.com/Terms&conditions.pdf. Read clauses 10.1, the complete Section 11, 13.8.
just4kix
Well-Known Member
I agree with your sentiment. But the contract does not say so. It is a one-sided affair totally loaded in favour of the DTH provider. Please read the PDF link I provided earlier (http://www.tatasky.com/Terms&conditions.pdf) - this is specific to TataSky but I am sure that other providers are no different. The T&C specifically says that all h/w belongs to them, warranty on h/w is for one year only (Airtel gives six months only, I think) and all repairs after or out of warranty will be chargeable to the customer. The T&C is quite elaborate on what constitutes a void of warranty. As I said, the contract is completely one-sided.
reubensm
Well-Known Member
According to Airtel, the DTH equipment belongs to them and they are bound to take it back if the subscription is not in use or cancelled (it seems). I came to know this and sold off my AirTel DTH equipment. What we pay when we buy a AirTel DTH connection is what they consider to be subscription registration charges and not cost of the DTH equipment 
I am a happy digital cable TV user. DTH quality is much better but its an expensive and highly one-sided deal (in favour of the service provider)
I am a happy digital cable TV user. DTH quality is much better but its an expensive and highly one-sided deal (in favour of the service provider)
manzb
Active Member
I disconnected my DISH TV conenction, 2 years back. No one called up to collect the CPE & other stuff. Kept it for few months and then threw it away along with other junks. I don't think an old, used CPE is of any value to them, so the expense of collecting the same will be more. Few people says that DTH cos might sell it to someone. I don't think it's as easy. No one will accept an old CPE, if he has paid in full. Best they can use it for all the free connection they provides to electronic shops and other areas. There also it is better if they uses a new one as helps customer to pick their connection based on what they sees at the showrooms. So net it is almost worthless for them as well. It is only useful for them, if a new connection goes into some dispute, they would like to wind up and take back the CPE.
This is simply a way to fool the customers. Even if all the companies follow the same procedure, it does not become ethical.
Look at the first plan:
Considering that nothing comes free, if 2 months plan worth Rs. 525 is adjusted against the purchase, then what are we paying the remaining Rs. 2090 for, when we do not own the item ? It may be argued that 525 is too less for the services rendered so to attain breakeven over a period of time, the overheads are covered up with the initial cost. But in my opinion, if we do not own the item then logically 2090 is just a hidden charge.
It also makes sense (since the hardware has to be returned) to consider this as a deposit which shall be returned (say 75% atleast) when they are surrendered.
Ideally they should be transparent enough to give one of these options:
1. You own the hardware. First 6 months pay Rs. 850 pm and then 525 pm. Or as it is sold now. Hardware is transferable.
2. You lease the hardware for Rs. 2090 and get Rs. 1500 back when returned. Can be non transferable.
Look at the first plan:
Considering that nothing comes free, if 2 months plan worth Rs. 525 is adjusted against the purchase, then what are we paying the remaining Rs. 2090 for, when we do not own the item ? It may be argued that 525 is too less for the services rendered so to attain breakeven over a period of time, the overheads are covered up with the initial cost. But in my opinion, if we do not own the item then logically 2090 is just a hidden charge.
It also makes sense (since the hardware has to be returned) to consider this as a deposit which shall be returned (say 75% atleast) when they are surrendered.
Ideally they should be transparent enough to give one of these options:
1. You own the hardware. First 6 months pay Rs. 850 pm and then 525 pm. Or as it is sold now. Hardware is transferable.
2. You lease the hardware for Rs. 2090 and get Rs. 1500 back when returned. Can be non transferable.
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This is true, I already sold my TS+ with card and new owner got it in his name too. Now I own new TS HD+ with new card. Read that section of rules, 13. It says "your PVR", "we can deactivate" etc. I have initial receipt which mentions I paid for PVR where ad mentions they provided external equipment and card as contract. Even extra wire charged to me.
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I think that this is simply Tata Sky trying to be as ambiguous as possible. They want to be able to cover themselves in case they remotely delete programs from your STB. While I haven't looked at the document in detail, I believe that it attempts to confuddle readers through the use of two terms, Tata Sky Hardware and just Hardware. The latter appears to include the former + the digicomp (STB). The former is defined in section (pp) as follows:
I.e., Tata Sky Hardware does not explicitly include the STB, though they'd like to tell you that it might.
IMO, the fact that you can also buy the Tata Sky STB separately from stores indicates that you own the box.
just4kix
Well-Known Member
The whole indignation about us not owning the hardware is very understandable.
The DTH companies want to take back the hardware and use them as refurbished items for replacements to existing customers whose STB, etc. may have stopped working. I have not seen new customers given old hardware. Definitely, one can fight and refuse to return the hardware. The DTH companies may pester you and even threaten you, as well as, send someone to collect the h/w. But if one refuses to budge, they cannot do much. It is pointless and costly for them to persue you personally beyond a point and going to court for some piece of old stuff hardly worth anything, is definitely not a sound business decision.
My point is different. You can insist on not returning the hardware. This will satisfy one's ego and seek solace in a victory of some sort but nothing beyond that. The hardware is pretty much useless anyway.
- If you switch to someone else, you will again have to pay the "connection charges" and they will come to you with their own CPE. Once again you are going pay to "buy" the equipment.
- The STB and VC are portable across providers; so they are useless to you
- Only the rooftop dish, the LNB and the cable is useful; but the dish/LNB/cable are very cheap and in any case, you will not get a price rebate because of existing material on site. Most often that not the installer will say that other provider's dish is not going to work
- Most companies have stopped transfer of ownership on STB; previously it was allowed I think, but not now. The chances of someone buying old h/w is pretty low. I tried to sell my dish TV to various servants/maids working in various flats in our society but no one was interested. But if you do manage to sell (and that is the only plus point of retaining h/w), you may get a very meagre sum although there could be exceptions.
- the only other reason to retain hardware is perhaps to resume service later, after a long layoff - maybe you are going abroad or maybe you want a temporary stoppage during important exam time of your children, etc. In such a case, you can explain to the DTH company about your intentions and I am sure that they will oblige. There may be reconnection charges but that is different.
In my own case, I had two DishTV multi-room connections and I wanted to return the equipment too. I checked whether I can get any refund. They said no. They also told me to come and drop the equipment to their office. That was too much to ask. I politely told them, "send your person to collect because I am not going to spend time and money (petrol) for this purpose". As stated earlier, I tried to sell it but found no takers. I threw away the stuff after six/seven months. If you are an electronics R&D type of a person, or find such a person, maybe you can use or sell the STB.
The DTH companies want to take back the hardware and use them as refurbished items for replacements to existing customers whose STB, etc. may have stopped working. I have not seen new customers given old hardware. Definitely, one can fight and refuse to return the hardware. The DTH companies may pester you and even threaten you, as well as, send someone to collect the h/w. But if one refuses to budge, they cannot do much. It is pointless and costly for them to persue you personally beyond a point and going to court for some piece of old stuff hardly worth anything, is definitely not a sound business decision.
My point is different. You can insist on not returning the hardware. This will satisfy one's ego and seek solace in a victory of some sort but nothing beyond that. The hardware is pretty much useless anyway.
- If you switch to someone else, you will again have to pay the "connection charges" and they will come to you with their own CPE. Once again you are going pay to "buy" the equipment.
- The STB and VC are portable across providers; so they are useless to you
- Only the rooftop dish, the LNB and the cable is useful; but the dish/LNB/cable are very cheap and in any case, you will not get a price rebate because of existing material on site. Most often that not the installer will say that other provider's dish is not going to work
- Most companies have stopped transfer of ownership on STB; previously it was allowed I think, but not now. The chances of someone buying old h/w is pretty low. I tried to sell my dish TV to various servants/maids working in various flats in our society but no one was interested. But if you do manage to sell (and that is the only plus point of retaining h/w), you may get a very meagre sum although there could be exceptions.
- the only other reason to retain hardware is perhaps to resume service later, after a long layoff - maybe you are going abroad or maybe you want a temporary stoppage during important exam time of your children, etc. In such a case, you can explain to the DTH company about your intentions and I am sure that they will oblige. There may be reconnection charges but that is different.
In my own case, I had two DishTV multi-room connections and I wanted to return the equipment too. I checked whether I can get any refund. They said no. They also told me to come and drop the equipment to their office. That was too much to ask. I politely told them, "send your person to collect because I am not going to spend time and money (petrol) for this purpose". As stated earlier, I tried to sell it but found no takers. I threw away the stuff after six/seven months. If you are an electronics R&D type of a person, or find such a person, maybe you can use or sell the STB.
ontherocks
New Member
This is not true. They use old CPEs as replacements when a customer needs any CPE servicing. For example, if your STB has some issues, they won't take your STB, repair it for a week or so and return it back to you. They will just replace it whatever working old/refurbished STB they have at their disposal at that time.
Very interesting discussion here.
I was contemplating on selling my DishTV STB - I have a special one which supports VGA IN/ OUT - so you could plug this to any LCD monitor.
I was hopeful that I could sell it and then move on to get an HD connection from either DishTV or some other provider.
I was contemplating on selling my DishTV STB - I have a special one which supports VGA IN/ OUT - so you could plug this to any LCD monitor.
I was hopeful that I could sell it and then move on to get an HD connection from either DishTV or some other provider.
To the OP,
If the terms and conditions of the initial purchase mention that the equipment belongs to the DTH provider and it has to be returned, it is absolutely incorrect of you to expect to keep it. If you haven't done your due diligence and read up the terms and conditions when buying, its not done to jump up and cry murder when the other party calls in a condition that both parties have agreed to in the contract. Terms and conditions are there for a reason, to be read by the consumer when buying. However if the contract mentions that the equipment belongs to you then you're under no obligation to return it. Although if this was the case, they wouldn't be calling you.
Whether or not a customer should own the DTH equipment is another question altogether.
Their staff behaving rudely and threatening. That's not done.
Suggestion: Be a little more aware of what exactly you're getting into the next time you do a transaction, a little due diligence has often saved people a lot of heartache later on or caused them to change their decision and buy something else, or from someone else.
Regards
If the terms and conditions of the initial purchase mention that the equipment belongs to the DTH provider and it has to be returned, it is absolutely incorrect of you to expect to keep it. If you haven't done your due diligence and read up the terms and conditions when buying, its not done to jump up and cry murder when the other party calls in a condition that both parties have agreed to in the contract. Terms and conditions are there for a reason, to be read by the consumer when buying. However if the contract mentions that the equipment belongs to you then you're under no obligation to return it. Although if this was the case, they wouldn't be calling you.
Whether or not a customer should own the DTH equipment is another question altogether.
Their staff behaving rudely and threatening. That's not done.
Suggestion: Be a little more aware of what exactly you're getting into the next time you do a transaction, a little due diligence has often saved people a lot of heartache later on or caused them to change their decision and buy something else, or from someone else.
Regards
hahaha, It is awesome.
In other words, we are not buying these things, we are paying a RENT.
feed every input point 220v....
In other words, we are not buying these things, we are paying a RENT.
just4kix said:
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Just to update. I sent an email to DishTV on whom should I contact to surrender my SD connection. I got a call back with some contact person in Pune. I called that guy (turns out some service center). He said, he has never done such a thing before. In turn he spoke to his boss and his boss asked for some receipt of STB purchase. Since I did not have anything, he said, we cannot take it back.
So, here I am trying to return the CPE and there is no clear way to do so.
So, here I am trying to return the CPE and there is no clear way to do so.
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