What has me really pissed is Samsung's attitude... it's now been several days, and I've not heard from Samsung support about it (except promises over the phone). My player is completely dead, and doesn't even switch on. If this goes on, I'll take this up strongly with Samsung. Just because it's a cheap (sic) product doesn't mean that they can take me for a ride.
Hell hath no fury like a budget buyer spurned!
Why don't you just take it back to the shop and demand a replacement that you can test there in the shop itself?
I can understand your fury. A long time ago I had purchased some modem that did not work. My calls, and the service visits were all use less. Finally I took it back to the dealer who told me he cannot do anything as he was just a dealer. My poor admin guy who came with me was literally pissing in his pants, as he was the one who had purchased the modem. I barged into the dealer's MD's office, and smashed the modem on his desk till it went into small pieces.The guy went out of business later.
You have the legal support of the consumer forum, and make the dealer pay dearly.
Cheers