I am not complaining. I am saying you need to place some trust on Sony folks. I own two Sony TVs and the previous one (before the one I bought on Diwali) was a 65" 9300D model which I bought on 2016 opted for 2 years extended warranty. A software update got tangled up a month after purchase and I reached out to Sony customer service support. They sent out this dude who's socks stank and immediately I was more annoyed. Moreover he asked for a yellow coloured warranty card which I did not have it handy. I had an argument with him after which he told me my invoice with Croma will do. But he did not have an android phone for me to share that online. I was infuriated that he started advising me to keep things carefully when I said you need a better phone and that he smells bad plus Sony is a crappy company etc...
He flashed the tv with a software reset and just wrote down the invoice # and went away. Its been years and my Sony survived countless voltage volitility issues, rough handling by my children (twins, who were 6 years old back then and the most naughty period of their lives), power cuts, once even a water leak fell from AC directly into the TV when running, it has been used for video conferencing for 12 hours a day sometimes and even was on non stop from morning 6 am to 10 pm in the night for several years. No issues whatsoever. So I chose Sony this time around also and I must say it's picture quality is superb - for 8000h 75" model which has less fan following compared to 9000h and 9500g. Samsung electronics failed way too many times at the same period, I must say. So I am weary of Samsung. It is the first big complaint I am witnessing about Sony. Ofc they stink
and they need to come out with better socks but their gadgets are good.