I have told them that I am not going to hand over Set before I receive DD in my favour.
other that that I have sent email to all the Biggies today..here is the one..
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Hello,
Finally my journey with LG India has come to an end. LG India instead of resolving my problem, has opted for the Refund of the amount. I can surely say that this has been the worst customer service experience ever so far!!!
I was very optimistic that LG India will find a solution to the problem hundreds of user are facing, but I was proved wrong. I have wasted about 1 Month and 15 days. Its painful process for end users to report bugs and get replacement/refund. LG might have saved a lot of money on a solid QA process it seems!!! This was the 2nd set in line I had problem with. However, problem was Manufacturing defect of one line being dead on Right hand side, and one on Top bar. I was asked if I can live with this set or want to go for replacement. Why would end user live with dead pixel when he paid the complete amount? LG says they do not have model in stock, but if I want to purchase, they can ship me one today !!!
If wanted, LG as company would have arranged for the product and served the End user, but reading email below it seems that LG as company wants to FORCE REFUND option upon me. What about the frustration and poor service I have received? What about the days I have wasted following up with LG, and providing them with the minute update on solutions as well? Is LG going to Refund that as well?
The problems that I have faced before and now are not just limited to my set but in complete 2010 plasma line up. Most of this problems can be resolved if Advance Calibration mode is enabled for end users as LG has done in other regions. In India, LG has released R-Restricted model, and service engineers who do not know this keep on ordering the replacement. Here is the link how Dithering/Green Pixel dancing, and RED color bleeding problem can be resolved if calibration mode/Expert mode can be enabled in all the models: Click Here Enabling IRE 20 point setting will resolve most of the issue currently present, and for which LG is replacing every another minute.
I am still looking forward for the Good Display, and do not really wish to get the refund for the product that I have been using for a month now. Rather I would really want to have a display with the Resolution.
I am sure that LG India would surely come up with some kind of solution for me to retain the customer. I must say, access to Social networking site, and forums are quite handy to spread the mouth publicity, and one satisfied customer can bring in 100 others!!
Regards,
Mehul Dedhia | Incident Manager
ITIL Intermediate Certified: Service Operation
bmcsoftware | Incident Management | ? +91 9850888051
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your reviews are awaited 
