Hi,
I am here to vent out my frustration over Panasonic Service maybe. Anyway, what I have faced is very disappointing. Panasonic people have not been able to fix my Plasma which is in warranty and have given me no confirmed time either. I ask them to get me in touch with someone higher who I can maybe talk to or whatever but they just give me some Customer Service number and tell me I can can complain to whoever I like. And they don't really seem to care.
I was the first one on the forum and probably the first piece in the country of this highly recommended Plasma the TH-P42V20D. My review and initial impressions were in the following thread:
http://www.hifivision.com/television...nic-42v20.html, It was a very popular thread about 17 pages, I think and even Panasonic Copy pasted my review and pictures on their facebook page. That was all nice a few years ago, I thank myself for the extended warranty now.
Anyway last month the Plasma did stopped turning on, every other equipment in the Setup, Amp. PS3, Computer etc was all fine but for the Plasma. The Plasma refused to turn on and red light was blinking 7 times. I called up Panasonic, and even put an online warranty claim etc which is their process, then after 3 days did they finally show up after me contacting their service center repeatedly. I even offered to bring the TV in and drop it off, to which they refused and one fine day an engineer showed up, after 3 days of me calling and placing online complaints.
At the time the Service engineer arrived. I was not home as there was no prior call or appointment, Anyway I asked my help to let him in and check the TV or take it. Well, to cut the long story short, He came opened the TV did some checks with a millimeter and declared some board was faulty and needed to be ordered and took that board with him, and left the TV as is. And left, no confirmation of when it would be done, and just said it would take about 10-15 days. He gave my help no receipt or any copy of the Repair copy or anything to say my TV parts were with them and that they were looking into it. I kept calling them the next day to even get my job card number so that I would check it the problem was even registered. Which they finally sent, just the job card number over SMS.
Then after about 2 weeks of calling them and keeping myself updated with the progress, they get the replacement part, the same engineer comes of, fixes the part, and The plasma doesn't come on, exact same symptoms as before red light blinking 7 times. Uses his multimeter and now declares another board is not working does some stuff on the net on my PC tells me this way it would be fastter if he would order it online, and guess what, that all happened about 2 weeks ago. So today its nearly 4 weeks and everytime I call the service center now they just dont seem to know whats going on. Either they dont take my calls which happens most of the time. The rest of the time he tries to sound busy and asks someone if anything on the Plasma, and then the same answer, Yes it will be done soon. Thats all.
I dont know what to do any more. I have tried contacting them via Facebook after which they just said they will look into it but nothing except an apology call from they call center, no explanations nothing.
Why cant Panasonic send Competent Engineers, who can perform a through check, the first time itself and not after getting some parts? Or Why can't they keep the customer more informed? Where is my Service receipt?
I was using this TV in our Hotel Suite but it has now been replaced by ofcourse some other brand (cant have a dead TV in a hotel room), I dont wanna start a brand fight so I refrain, but I am using about 12 Flat screens in my property and I have never ever had an issue with any of them, I thought of going the Panasonic way but after this i am thoroughly disappointed.
This is horrible service that in about a month Panasonic have not been able to fix my TV; just for hiring incompetent Engineers who don't diagnose the problem properly; horrible support in our country where it takes them over 10 days to send on part across. NO professionalism, Engineer just walks in takes a part out of my TV and gives no receipt nothing. I dont know about everyone but i do expect better service from such a large company.
If there is anyone who can help me in getting my TV fixed please let me know. If there is anyone I can contact in Panasonic Please PM me, These guys here are completely incompetent.
Details:
Model: Panasonic TH-P42V20D
Date of Purchase: 6 June 2010
Warranty: yes 3 years
Proof is attached:Job Number: PL-ASC-1206-079831
Service Center: Akanksha Enterprise, Bhopal.
