My 11 month old 42st30 has developed an issue. Im not sure what this fault is called, will try to describe it.
About two inches from the left edge there is a vertical line running from top to bottom. It is one pixel wide and the color looks inverted. It prominently shows on the OSD (blue) as a red line. Stays on for all inputs, just changes color.
Have called Panasonic and was refered to their Service centre in Mumbai (Atharva electronics). Three technicians have visited so far.
First tech guy - Immediately on noticing the fault, said it cant be repaired and that the set will have to be replaced.
Second tech guy - Came with a broken panasonic lumix digicam and took about 20 to 30 pics of the screen and the insides of the set. He said only the plasma panel will be replaced.
Third tech guy - This one came to click some more pics. He said the previously sent pictures have come back. I think the Hours count was missing. Again he was of the opinion that the entire set would be replaced.
Have been a very satisfied owner since the last 11 months, hope this fault gets repaired or the set is replaced ASAP.
Have two questions if anyone has any idea about it:
1. If Panasonic finally decides to replace the set, wonder if they would agree to upgrade to a larger size? (I am ready to pay the difference)
2. Also if 42ST30 is not availabile in stock whether they would replace it with a 42ST50?
Getting a bit greedy here, however Im more than ready to pay the difference.
BTW - The Hours count is ~ 1500