Thin vertical line on my panasonic th-p42u30d plasma
- Thread starter harry.s.r
- Start date
Call the panasonic folks . THis is a panel issue. In case you are under warranty they will replace the panel
thannx for the reply ..
yes my plasma is under warranty.. i lodged a complaint with then on 6 aug .. even the service guy visited and too sum pictures. and after that no responce from them and yesterday i receive an sms stating that your req for product repair has been completed.
then i called the guy u visted to chk the said that we need to close the call in 24 hours but the MTR report has been sent to the headquaters. This is why im lil worried.
yes my plasma is under warranty.. i lodged a complaint with then on 6 aug .. even the service guy visited and too sum pictures. and after that no responce from them and yesterday i receive an sms stating that your req for product repair has been completed.
then i called the guy u visted to chk the said that we need to close the call in 24 hours but the MTR report has been sent to the headquaters. This is why im lil worried.
i had the same issue. Once the snaps were taken they took ~ 10 days for the new replacement.
They will just replace the panel, not your TV.
I'm okie with it .. but they told me i will get the new plasma as they dont replace the panel .
Which is tough in thier terms i guess what they told me.
Simply they will get the new tv and they will take away the defective one.
To be honest im counting on new one..
thirurajesh
New Member
I had the same issue on my 42ST30 and they replaced my tv. The service engineer who came to took the pics told they will mostly replace my TV but incase if any one asks for panel replacement I need to insist on replace the whole set. In my case, no action was taken for around 10 days after that I called up CC and did some followup and finally I got a brand new sealed unit.
today i contacted the service centre again they said.. they got the approval for the replacement for my tv but unfortunately its not in stock. i heard that panasonic discontinued this model long ago.. but the main question is that. if this model not more in production then how the hell they will give me the fresh replacement i doubt that they will give me the refurbd model....
Rupam
Well-Known Member
No, my experience says Panasonic aftersales service is quite good. It may differ from place to place. But in Kolkata they have very strong customer relationship.
Rupam
Well-Known Member
They are bound to give you a newer model which replaces your old model of the same category of your TV. Otherwise demand a credit note from company.
illusion_heart
Active Member
Guys....am facing similar problem with my 50VT20 set....service guys came took pics said they need to send it to their regional office in singapore.........they will decide what to do......probability of panel replacement ........reading your posts, the only positive for me is that my set has barely completed 10 months hence under the 1 year warranty on the entire set...not the extended 2 year warranty on Panel..maybe i can ask for replacement of the entire set...or credit note .....
well mine is also 11 mnths old plus i hav the extended 2 mnths warrnty on the entire set.
and in mumbai i dun noe how they cope up but yhu shuld ask for replacement.
plasma panels can be replaced but generally they can't coz replacement costs a lot more then the actual price of the whole tv and only an expert can do it.
According to me they cant coz they dun hav plasma production plant here in india ..
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