Continuation of #81
See how good BIG TV customer care is in responding to queries. What have I asked and what they have responded. God save Big TV.:sad:
________________________________________________________
RE:'ADAG=006-618-975' Reference to your e-mail
From: "
[email protected]" <
[email protected]>
To: Santy
Dear Customer,
Thank you for showing interest in Big TV HD-DVR.
This is with reference to your email regarding BIG TV HD-DVR and its information. We are pleased to inform you that Reliance BIG TV HD-DVR is the Indias only product Digital Video Recorder with High Definition. You can record, pause and play live TV program and enjoy High Definition content. HD (High Definition) is new technology in which the picture quality is 5 times better than normal service; quality of image is very clear and crisp.
Features of HD-DVR:
Record your favorite programs up to 200 hours.
Watch another channel / program while you record one program on another channel.
Pause and play live TV.
Watch you all recording at any time.
Support high definition content channel.
If you are existing customer of Big TV and wish to upgrade your regular BIG TV Set top box to BIG TV HD-DVR, we are please to inform you that as you are existing customer of Reliance BIG TV would get discount of Rs.2500/- on current HD-DVR offers. You will get Reliance BIG TV HD- DVR in just Rs.4990/- plus amount need to be recharge for change of pack.
We request you to refer the attached document for the information of offers and packages. We appreciate your interest in BIG TV DVR and look forward to an opportunity to assist you again.
If you still have any query/issue, we request you to write us back.
We are constantly trying to improve our services with the co-operation of esteemed customer like you; we hope to achieve the same.
Yours sincerely,
Sujeet Jain,
Customer Care,
Reliance Big TV,
-----Original Message-----
From: Santy ()
Date: Thursday, August 26, 2010 02:03 PM
To:
[email protected] (
[email protected])
Subject: BIG HD without DVR
Dear Sir/ Madam
My account no. is xxxxxxxx
I wish to upgrade to HD but I am not interested in DVR.
So kindly let me know when I can expect HD STB without DVR from BIG TV.
I must decide if I have to wait or switch to some other HD DTH. Hope you understand.
Will appreciate a quick and correct response
Thanks
Regards
Santhosh